Recruiting Coordinator

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Recruiting is a key driver to Intercom’s success. As a Recruiting Coordinator at Intercom, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal candidate interview experience. This position will support our global team to efficiently navigate complex scheduling requests and last-minute changes. Along with scheduling interviews, our Recruiting Coordinators are responsible for supporting recruiting related initiatives and overall system maintenance. We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. You will be expected to be in the office in Dublin at least 3 days a week.

What will I be doing?

• Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.
• Support recruiters and hiring panels by opening, organising, and maintaining recruitment data in our ATS. Generate reports and provide data insights as required.
• Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.
• Facilitate on-site interviews, including greeting candidates, preparing interview spaces, and ensuring a welcoming office experience.
• Assist with posting job openings on various job boards and Intercom's careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.
• Assist with maintaining recruitment-related documents, templates, and processes. Help streamline and optimise recruitment operations, including organising recruitment events, managing recruitment campaigns, and coordinating with external vendors.
• Represent Intercom’s mission, vision, and values with integrity, and help us attract AI-enthusiasts who are excited to shape the future of customer service.

What skills do I need?

• Minimum of 2 years of experience in a recruiting coordinator or similar role
• Strong attention to detail, high sense of urgency, and prioritisation and multi-tasking skills
• Excellent communication skills
• Affinity for improving and caring for the candidate experience
• Proficiency in multiple tools and systems: GSuite, Microsoft office and applicant tracking systems

Bonus skills & attributes

• Familiarity with our scheduling, recruiting and HR Systems (Greenhouse, Workday, Candidate FYI)

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve breakfast and lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible vacation policy so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

The hourly pay range for candidates based in the San Francisco Bay Area is $33.65 to $42.79. Actual hourly pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. 

#LI-Hybrid

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.