TietoevryJunior Service Desk Specialist with English and Polish
As of 2 September 2025, Vivicta, former Tietoevry Tech Services, now operates as a standalone company under our new brand. We’ve officially launched Vivicta, your trusted Nordic transformation partner, making everyday easier through technology. You can explore more about our brand and what we stand for at https://www.vivicta.com
Ready to join us? Click ‘Apply’ and complete our short application form to get started. Prefer another option? Apply via LinkedIn to automatically populate your details using your profile.
Do you enjoy solving customer requests? Are you fluent in English nad Polish? Are you interested in the world of IT?
If so, the Service Desk Specialist position will open the door for you to the world of IT and Vivicta.
Our customers are among the most demanding IT users in the Nordic countries. Our mission is to provide them with platforms, expertise, and services to ensure their systems are always available to end users.
You will be responsible for:
Receive IT requests from customers via phone, chat, email, and our ticketing tool
Help resolve incidents and customer requests
Communicate with both technical teams and customers in English and Polish
Support your teammates by helping to distribute incoming requests
Provide remote assistance to end users
Investigate and diagnose end-user issues
We expect you to have:
Fluent English (level B2 or higher) and Polish
Education in IT or a good understanding of IT concepts
Communication and interpersonal skills
Ability to work effectively in a team
We offer:
Contract is for an indefinite period of time > we count on you!
Work partially or completely remote > in shifts
extra holidays > we have 25 days off plus 2 sick days.
We contribute from 10 400 CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
Educate yourself > we regularly organize and pay for IT courses, certifications, language training and personal development courses
120 CZK meal allowance on top of your salary
We'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law
Extra work is appreciated > when overtime is needed, we pay more than the law requires
Stay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport
Nordic culture > at We believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.
At Vivicta, we are dedicated to supporting your success on your individual career path, offering opportunities for professional growth. We foster a collaborative culture and partner with leading market vendors on engaging projects across industries.
Our flexible hybrid working model reflects our culture of trust which rooted into our daily operations. We prioritize a healthy work-life balance for our colleagues and embrace openness, curiosity, and continuous learning.
We encourage a mindset of adaptability, ensuring our people stay ahead of emerging trends to deliver innovative solutions and inspire our customers in a rapidly evolving digital landscape.
We conduct background checks for all final candidates, and some roles may require security clearance during hiring or later—always handled within local legislation and with care and confidentiality.
Vivicta is committed to diversity and welcomes applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds.
Vivicta declines calls from recruitment companies.
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