TaskUsProgram Manager (PMO)
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
TaskUs Program Manager (PGM) is the strategic Architect for a key account, responsible for building the roadmap, processes, and a high-performing team that develops world-class training content for one of the world's most disruptive technologies. You are the bridge between complex client technical requirements and the creative output of your team, ensuring content is accurate, scalable, and delivered on time. Success is measured by project success, client satisfaction, and the operational health of the program.
Key Responsibilities
Project & Pipeline Management: Oversee the end-to-end project lifecycle, manage the intake pipeline, and resolve blockers or escalations.
Team Leadership: Lead a high-performing team of Sr. Leads and Instructional Designers; drive team alignment through daily standups, calibration sessions, and weekly meetings; and support new hire onboarding and upskilling.
Quality & Metrics: Execute Quality Assurance (QA/QC) oversight, analyze team metrics (e.g., utilization, idle time), and conduct deep-dive reviews into Service Level Agreements (SLAs) and L1/L2 KPI results to drive performance trends.
Client Communication & Reporting: Serve as the primary point of contact for client communications, manage client-requested tasks, and compile/report team statistics for Quarterly Business Reviews (QBRs) and Weekly Status (WTS) updates.
Minimum Qualifications
Experience: 8+ years of large-scale project/program management, 5+ years in Learning & Development (L&D), Instructional Design, or Content Strategy, and 3+ years of people management (specifically managing other leads or creative teams).
Industry Focus: Proven experience in a highly regulated or technical industry (e.g., Aviation, Transportation, AI/Tech, or Medical Services).
Technical & Data Skills: Proficiency with Project Management software (e.g., Asana, Jira). Required ability to interpret data/metrics to drive decision-making, with experience in SQL or robust Excel/Sheets data visualization.
Education: BA/BS degree in a relevant field (e.g., Learning Development, Instructional Design) or equivalent practical experience.
Soft Skills: Exceptional client-facing presentation skills, conflict resolution, and the ability to manage ambiguity in a fast-paced environment.
Preferred Qualifications
Experience defining and building scalable training solutions for a diverse international audience.
Familiarity with Learning Management Systems (LMS) such as Cornerstone.
Experience using e-learning tools (i.e., Articulate, Captivate) and video editing software.
Proven excellence in developing fully ADA-compliant training deliverables.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.