Service Transition Specialist - IT Processes & Quality

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The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
1. Process Execution & Monitoring:
Coordinate alignment of service transition process dependencies, requirements and communications need.
Support planning and coordination of service transition activities (incl. Release and Test Management).
Support service readiness achievement and realization of transition milestones.
2. Documentation & Reporting:
Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
Create reports on transition performance.
Assist in preparing materials for internal reviews and overview across project, changes and releases.
3. Quality Assurance Support:
Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
Support training initiatives to promote adherence to quality standards.
4. Continuous Improvement:
Track improvement initiatives within the organization in order to assure alignment with strategic objectives
Gather feedback from stakeholders to identify opportunities for process optimization.
Support the implementation of process changes and quality improvements.
Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
Experience: 4-5 years in IT operations, process management, or quality assurance roles.
Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
Skills: Good organizational skills with attention to detail.
Good understanding of IT process and quality management principles.
Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
Effective written and verbal communication skills both in English and Hungarian
Ability to work collaboratively across teams and prioritize tasks effectively.
Success Metrics
Up-to-date and informative documentation of transition initiatives.
Accurate and well-maintained process supporting documentation and reporting.
Successful support in mediation and maintenance of the process requirements.
Reduced process inefficiencies and improved stakeholder satisfaction.
This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.
Take over an important and challenging role with high visibility
Gain insight into the defense and automotive industry
Make use of the broad network with over 30.000 great colleagues at our company
Benefit from various professional trainings and events
Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
Written and verbal communication skills in German is an advantage

Details

Location

Budapest, Hungary

Experience

Min. 4 years4-5 years in IT operations, process management, or quality assurance roles.

The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
1. Process Execution & Monitoring:
Coordinate alignment of service transition process dependencies, requirements and communications need.
Support planning and coordination of service transition activities (incl. Release and Test Management).
Support service readiness achievement and realization of transition milestones.
2. Documentation & Reporting:
Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
Create reports on transition performance.
Assist in preparing materials for internal reviews and overview across project, changes and releases.
3. Quality Assurance Support:
Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
Support training initiatives to promote adherence to quality standards.
4. Continuous Improvement:
Track improvement initiatives within the organization in order to assure alignment with strategic objectives
Gather feedback from stakeholders to identify opportunities for process optimization.
Support the implementation of process changes and quality improvements.
Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
Experience: 4-5 years in IT operations, process management, or quality assurance roles.
Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
Skills: Good organizational skills with attention to detail.
Good understanding of IT process and quality management principles.
Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
Effective written and verbal communication skills both in English and Hungarian
Ability to work collaboratively across teams and prioritize tasks effectively.
Success Metrics
Up-to-date and informative documentation of transition initiatives.
Accurate and well-maintained process supporting documentation and reporting.
Successful support in mediation and maintenance of the process requirements.
Reduced process inefficiencies and improved stakeholder satisfaction.
This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.
Take over an important and challenging role with high visibility
Gain insight into the defense and automotive industry
Make use of the broad network with over 30.000 great colleagues at our company
Benefit from various professional trainings and events
Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
Written and verbal communication skills in German is an advantage