StradaService Transition Analyst I
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Local Service Transition-CTT & Country Specialist Consultant (CG04_ServiceTransition Analyst I).
The Local Service Transition-CTT & Country Specialist Consultant plays a key role in ensuring that country-level and regional implementations move smoothly from project delivery into stable operational reality. Working closely with the Global Service Transition Consultant and other project stakeholders, this role oversees all local transition activities and ensures that each implementation is completed within the agreed scope, quality, time, and budget.
As the primary Service Transition representative at country level, the consultant brings deep local insight into processes, regulatory requirements, system behavior, and operational needs. The role ensures that local systems, documentation, configurations, and support structures are fully prepared for go-live, and that global implementation standards are correctly applied and adapted only when legally or operationally necessary. The consultant also supports executing testing and validation activities, risk identification, mitigation planning, and cutover/hypercare support to secure a smooth transition to Operations. Additionally, as part of the Client Training Team (CTT), the role ensures the delivery of quality training sessions to clients when required by the project. This includes preparing and adapting training materials, conducting country-specific training sessions, and ensuring that both client teams and internal Operations are ready to operate the solution effectively after go-live.
Overall, this role is essential for bridging global methodologies with local realities, ensuring compliance, readiness, and a successful transition from implementation to Business-as-Usual atcountry level.
Main Responsibilities
Act as a country specialist, applying HR/Payroll expertise, statutory requirements, local processes, payroll rules, and compliance needs.
Support colleagues on country-specific topics and assist the country ST SME when needed.
Lead local workshops to ensure clients understand in-scope services, the service delivery model, and the system landscape.
Support clients in understanding the implementation methodology (what, when, how), including PIX phases and deliverables.
Coordinate and deliver client training for go-live readiness, including CTT activities when required.
Coordinate BAU Operations training and onboard the BAU team into the project.
Prepare key local artefacts such as the Payroll Calendar and Trusted Source List.
Provide required system access to clients and Operations teams.
Implement local service delivery tools (case management, call center, SLA reporting, etc.).
Coordinate and lead testing phases to ensure in-scope systems operate, integrate, and meet contractual specifications.
Plan and manage work, objectives, and resource models for transition-to-Operations activities.
Identify and communicate risks promptly.
Monitor transition delivery to ensure it meets scope, quality, timeline, and budget expectations.
Prepare and manage the hypercare period.
Ensure a successful transition from Project to BAU for both clients and Operations teams.
Knowledge, Experience, Skills & Competencies
Expertise of 1-2 years in PY-HR work is required.
Experience in implementation teams is a plus.
1-2 years of expertise/knowledge in client management is needed.
Experience/knowledge in Strada systems and tools and different payroll systems in the market is an advantage.
Experience in coordination between different stakeholders within an organization.
Strong communication skills, with previous customer-facing / liaison experience.
Good English skills written and verbal (additional language is highly beneficial).
Highly organized with the ability to oversee large and multiple projects.
Good PC Literacy – Microsoft and Smartsheet usage is a plus.
The role will involve local country and international travel and time away from home.
Experience in working closely with operational teams.
Ability to manage process/service workshops with multiple customer contacts.
Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs.
Handling of knowledge transfer and service transitions.
Educational Background
- Bachelor’s degree or equivalent relevant experience.
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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