Senior Cloud CRM Consultant (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you a passionate CRM professional eager to work with cutting-edge technology? Are you looking for a place where your work makes an impact? We are seeking a talented Cloud CRM Consultant to join our amazing, dynamic team of experts in Hungary.

Application Management Services (AMS) are provided to our Commercial customers after they have started using Veeva applications. Our purpose is to be our customers’ trusted partners and ensure that they leverage the additional value Veeva applications offer.

As a Senior Cloud CRM Consultant, you will join our dynamic team, where collaboration and strong bonds are at the heart of what we do! You will provide application consulting services to the Veeva Commercial Cloud product suite,  primarily on the Veeva Vault CRM application, but will potentially develop expertise across other Commercial products. You will identify customer requirements, perform configuration changes to the system, activate new product features and act as an advising partner.

This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. Although this is a remote position, working off-site with accounts within the EMEA region, occasional travel to our Budapest hub will be necessary.

What You'll Do

• Proactively drive customers towards Veeva and industry best practices
• Understand complex business processes and translate them into technical requirements
• Perform system configuration changes and data migrations
• Activate new product features and ensure seamless integration
• Troubleshoot system issues and provide timely solutions
• Develop and deliver training materials and conduct training sessions
• Create analytical reports to support business decision-making
• Collaborate with internal teams to ensure client satisfaction

Requirements

• 5+ years of experience with configuring, supporting, and implementing software solutions (e.g., CRM)
• Experience working in a customer-facing and/or consulting role and managing customer expectations
• Excellent organizational and multitasking skills
• Strong desire to continuously learn and develop
• Excellent verbal and written communication skills in English
• Ability to work independently
• Bachelor’s degree or equivalent in a relevant subject

Nice to Have

• Technical CRM experience, ideally Salesforce
• Master Data Management
• Experience working in the Life-Sciences industry

Perks & Benefits

• Stock bonus %
• Private medical insurance
• Life assurance
• Cafeteria policy
• Veeva 1% giving
• Wellness reimbursement

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.