UnisysField Services Manager
What success looks like in this role:
The Field Services Manager is responsible for overseeing field support teams within the assigned region, ensuring the delivery of high-quality technical support and services to government clients.
What success looks like in this role:
Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.
Ensures team provides timely and effective client / end-user support.
Resolves associate inquiries and complex client issues.
Maintains quality standards for Field Engineering operations.
Drives improvements to installation, maintenance and updates of client equipment and services.
Identifies opportunities for department-wide improvement and communicates with management to propose changes as appropriate.
Communicates, implements and supports process change initiatives as directed by management.
Manages team projects as assigned.
Provides administrative support as required.
Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
Allocates assignments, establishes work priorities and monitors performance.
Ensures compliance with company policies, contracted client agreements and established service level agreements (SLAs).
You will be successful in this role if you have:
You will be successful in this role if you have:
NV1 Security clearance is must for this role, NV2 preferred.
Prior management experience not required but may have informally led teams
Minimum 4-5 years of field service or technical support experience
Experience with government IT systems and related technical requirements
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.