Desktop Engineer

The Company:

Our Client is a multinational technology leader in the industry that is expanding the business.

The Role:

As a Desktop Engineer, you will be responsible for the following:

• Performed Desktop Support services to users.

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging.

• Asset inventory tasks.

• Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).

• Updates Incident records.

• Creates and updates work instructions (where necessary).

• Document standards and procedures (where necessary).

• 1 year or more of Windows 10 and Microsoft Outlook Client.

• 1 year experience providing desktop remote support

• Clear Spoken & Written English.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.

• Demonstrate knowledge in the support of workstations, and related components.

• Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.

• Have knowledge with desktop operating systems, including Microsoft Windows 10.

• Good verbal and written communication skills.

• Good coordination skills.

• Ability to prioritize effectively and work with a sense of urgency.

• Effectively communicates with teammates and managers.