Strategic Partner Manager

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

At Trustpilot, our mission is "Trustpilot Everywhere." As a Strategic Partner Manager, you will be responsible for managing relationships and developing strategies for our top 100 EMEA partnerships, whilst identifying, presenting, and onboarding new significant partners for 2025 and beyond. Your role centers on building and enhancing partnerships, influencing stakeholders, and implementing impactful strategies to drive integration adoption, unlock new revenue streams, and support market growth in priority regions. By managing these relationships and driving the strategic roadmap, you will be instrumental in amplifying Trustpilot’s presence and ensuring sustained growth across the EMEA region.

What you’ll be doing:

• Partnership Ownership: Take full ownership of the relationship lifecycle for the top 100 strategic partnerships in EMEA. This includes contract negotiations, regular check-ins, quarterly business reviews, and identifying opportunities for enhanced collaboration and mutual growth. Identify, pitch, and onboard new strategic partners in focus regions for 2025 and beyond. Evaluate potential partners’ alignment with Trustpilot’s market goals and work to establish long-term, high-value collaborations.
• Strategic Execution: Build and execute tailored partnership strategies designed to maximise integration adoption, uncover new revenue streams, and deepen Trustpilot’s impact in key markets. Develop strategic account plans that reflect each partner's unique potential and goals.
• Performance Management: Forecast partnership-driven revenue, integration adoption metrics, and other KPIs. Regularly report progress, providing actionable insights to refine strategy and execution.
• Market Expertise and Advocacy: Maintain a deep understanding of Trustpilot’s product offerings, value proposition, and competitive landscape. Advocate for Trustpilot at relevant industry events, building Trustpilot’s reputation and expanding its network within the SaaS ecosystem.

Day-to-Day Activities:

• Conduct regular meetings with existing partners to nurture relationships and monitor progress.
• Develop and share enablement resources to train partners on promoting Trustpilot’s value and integrations.
• Collaborate with cross-functional teams - including Marketing, Sales Development, and Training - to align on partnership strategies and ensure seamless execution.
• Track and analyse partner performance against key metrics, identifying creative strategies to enhance value and improve outcomes.
• Create and deliver partner-focused presentations to internal and external stakeholders, highlighting accomplishments, opportunities, and areas for improvement.
• Lead initiatives to address partner feedback, optimising processes, and tools to improve the partner experience.

Who you are:

• Experience in strategic partnerships, tech partnerships, or business development, with a proven track record of managing and growing high-value partnerships.
• Partnership Network: Well-established connections within the SaaS ecosystem are essential.
• Expert management skills in handling complex partnerships, including stakeholder management and KPI formulation to measure performance.
• Skilled in pitching, negotiating, and closing partnership deals with high-impact partners.
• Enthusiasm for data-driven approaches to problem-solving, innovation, and enhancing tools and integrations.
• Comprehensive knowledge of Trustpilot’s technology ecosystem as well as the wider EMEA market.
• Effective communication and collaboration skills with both product and commercial teams.
• Possesses a keen ability to develop and present business cases that aid in informed strategic decision-making.

Personal Attributes:

• Self-motivated, and enthusiastic about Trustpilot’s mission and products.
• Strategic thinker with a forward-thinking approach to problem-solving and innovation.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Willingness to travel up to 30% of the time for partner meetings, events, and industry conferences.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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