About the Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform.

About the Role

Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners, ensuring partnership terms make sense for both DoorDash and the merchant to result in sustained success and increased sales. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the regional Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home.

You’re excited about this opportunity because you will…

• Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals
• Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Use internal data and unit economics to explain forecasted revenue growth and how we offer customized sales packages to improve sales, growth, and brand perception
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

 

We’re excited about you because…

• You have 3+ years of experience in a post-sales or Account Manager role or related experience
• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
• You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)
• You align cross-functional partners, while managing project timelines and expectations or related project management experience
• You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)
• You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
• You manage a book of business, with clients in small to mid-sized markets

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$59,840—$88,000 USD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$69,700—$117,000 USD