Senior Manager, Commercial Partnerships, APAC

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Role Overview

As Senior Manager, Commercial Partnerships, APAC, you’ll lead the development and growth of Klaviyo’s channel and alliances ecosystem across Asia–Pacific. This is a highly strategic, hands‑on role that combines team leadership, partner enablement, and market expansion.

You will be responsible for:

• Managing and growing our top‑tier Commercial partner book of business in Australia & New Zealand (ANZ), managed by our Commercial PAMs.
• Building and scaling a high‑performing Commercial partner team in Asia and developing a reseller and alliances channel across Asia to accelerate regional growth.

You will treat Channel & Alliances as a core revenue engine – not a side program – by running a disciplined, data‑driven operating rhythm, embedding structured co‑sell motions with Sales and CS, and putting AI‑first practices at the center of how the team plans, executes, and reports.

This role is ideal for a player‑coach who can scale Klaviyo’s presence across diverse markets while driving revenue through strong partner‑led motions and building the leadership bench for APAC.

How You’ll Make an Impact

• Set and execute the APAC Commercial Channel & Alliances strategy, including the ANZ Commercial partner portfolio and Asia reseller motion, aligned to regional ARR, NDR, and multiproduct goals.
• Drive predictable partner‑sourced and partner‑influenced pipeline and ARR through a disciplined operating rhythm, inspection, and accurate forecasting.
• Lead, coach, and scale a high‑performing Commercial partner team across APAC, creating a high‑accountability, high‑support culture.
• Embed structured co‑sell motions with Sales and CS so partners are consistently involved in real customer work across new business, onboarding, and expansion.
• Design and run a scaled, high‑velocity partner motion for smaller agencies and resellers alongside the managed tier, balancing depth with breadth across the Commercial base.
• Elevate partner experience and alliances via scalable enablement programs, joint GTM plays, and strong governance (rules of engagement, deal registration, and QBRs).

How Success Will Be Measured

You’ll be measured on a mix of outcomes and leading indicators, including:

• Partner‑sourced and partner‑influenced ARR and pipeline in Commercial segments.
• Pipeline coverage and conversion for partner‑attached opportunities (by market and segment).
• Multiproduct attach rate (e.g. SMS, WhatsApp, MA, K:Service, Reviews, CDP) via partners.
• Activation, productivity, and health of managed partners (time‑to‑first‑deal, deals per partner, QBR participation, certifications).
• Team performance and development: attainment vs goals, progression, and internal partner/Sales feedback.

Required Skills & Qualifications

• Proven experience in partnerships, channel sales, or business development, with a focus on Commercial or mid‑market SaaS.
• Track record of building and managing partner teams and reseller ecosystems, including owning revenue and pipeline targets.
• Strong understanding of APAC markets, with direct experience in ANZ and Asia highly preferred.
• Excellent communication and relationship‑building skills with both internal and external stakeholders, including C‑level.
• Data‑driven operator with expertise in forecasting, pipeline management, and partner performance analysis.
• Ability to thrive in a fast‑paced, high‑growth environment with competing priorities.
• Demonstrable AI‑first thinking: proven ability to identify, test, and implement AI‑driven workflows that increase team efficiency, effectiveness, and scalability.
• Comfort experimenting with AI in work or personal projects, with a desire to responsibly explore new AI tools and workflows to make work smarter and more efficient.

Preferred Qualifications

• Experience building or leading Channel & Alliances motions (agencies, SIs, BPOs, ISVs, resellers) across multiple APAC markets.
• Exposure to ecommerce and martech ecosystems (e.g. Shopify, WooCommerce, SFCC, Magento, or adjacent platforms).
• Prior experience designing and running co‑sell programs and GTM plays with agencies and global alliances partnerships.
• People management experience in high‑growth environments, especially managing Partner Account Managers or Channel sellers.

Klaviyo in APAC

We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go‑to‑market teams in sales, customer success, partnerships, marketing, recruiting and product support.

As the team grows, we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo, but with its own local identity within our Sydney‑based and broader APAC teams. This is your unique opportunity to join us at a very early stage and help shape the future of Klaviyo in APAC – and the leadership engine we build through Channel & Alliances.

One of our values as a company is “always learning”, and you can feel that in APAC. People are looking to grow and develop, and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC, there is significant headroom to grow and develop within your role – we are looking for the leaders of the future.

At Klaviyo, managers are often promoted up into their roles, and people are regularly promoted or move into new functional areas – it really is an education through experience here.

We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate‑submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey for more detail.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 

Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.

Base Pay Range in Local Currency:

$176,400—$264,600 AUD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

_By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice._

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).