Service Manager – Water Treatment Systems

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Service Manager – Water Treatment Systems

Join Xylem – Shaping the Future of Water 🌊

At Xylem, we deliver proven solutions in water and wastewater treatment, disinfection, and filtration. We are seeking a Service Manager to lead and inspire field service professionals supporting complex water treatment systems across healthcare, industrial, and commercial environments.

This role leads teams responsible for installation, maintenance, monitoring, and troubleshooting of advanced water treatment systems, including those supporting hemodialysis clinics and healthcare facilities where water quality standards are critical.

You will drive team performance, customer satisfaction, safety, and operational excellence, while building a culture of accountability, innovation, and engagement.

Bonus: Electrical and mechanical troubleshooting experience with water treatment or process systems.

Key Responsibilities

• Foster and maintain a safe, high-performance work environment
• Lead and develop field service teams across multiple sites or complex facilities
• Support service operations for water purification and treatment systems, including:
  • Reverse osmosis (RO)
  • Carbon filtration
  • Water softening
  • Pretreatment systems
  • Distribution systems
• Ensure systems meet applicable water quality and regulatory standards, including healthcare environments when applicable
• Guide teams in complex troubleshooting of water treatment equipment, pumps, controls, and instrumentation
• Monitor KPIs, service metrics, and operational performance
• Maintain appropriate inventory levels and critical spare parts
• Partner with commercial and regional teams to achieve service center and P&L objectives
• Provide proactive leadership to support customer success and long-term partnerships
• Promote a culture of innovation, accountability, collaboration, and continuous improvement

Qualifications

Education

• Bachelor’s degree preferred
• Military or relevant industry experience may substitute for degree

Experience

• Experience in water treatment, process water, or technical service environments
• Exposure to healthcare or hemodialysis water systems is a plus
• Technical field service or equipment support experience preferred
• 3+ years of leadership or management experience

Technical Knowledge (Preferred)

Experience with one or more of the following:

• Reverse osmosis (RO) systems
• Pretreatment systems (carbon tanks, softeners, multimedia filters)
• Water quality monitoring and instrumentation
• Pumps, valves, and control systems
• Preventative maintenance programs
• Water treatment applications in healthcare, dialysis, or industrial settings

Preferred Experience (Highly Valued)

Candidates with experience in the following environments or systems are strongly encouraged to apply:

• Hemodialysis water treatment systems
• Healthcare facility water purification systems
• Reverse osmosis (RO) systems and pretreatment equipment
• Dialysis clinic infrastructure and water distribution loops
• AAMI dialysis water standards and water quality monitoring
• Industrial or high-purity process water systems
• Biomedical equipment service or clinical technical support
• Water treatment systems in hospitals, laboratories, or pharmaceutical facilities

Skills

• Strong people leadership and team development
• Ability to communicate up, down, and across organizations
• Strong critical thinking and troubleshooting
• Ability to resolve customer or operational issues in complex environments
• Proficiency with business systems such as Microsoft Office, Oracle/SAP, and cloud-based platforms

Additional Requirements

• Some travel required
• Valid driver’s license and acceptable Motor Vehicle Report (MVR)

Compensation & Benefits: 💰 Salary Range: $90,000 – $120,000 + 10% WSS bonus (Actual compensation depends on experience, skills, and location.)

Benefits include:

• Medical, Dental, Vision
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

Help deliver reliable water solutions where they matter most. Join Xylem and help solve water.

Xylem does not provide visa sponsorship for this position

#LI-JRT05

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation