Service Manager - Water Treatment

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Evoqua, a Xylem brand - 3420 13 Street Unit 1-5 Nisku, AB T9E 1K7

The Service Manager (Wastewater Treatment) provides both tactical and strategic leadership to a team of field service professionals at a large, 24/7 operating site in Fort Saskatchewan. This role is accountable for talent attraction, retention, engagement, performance management, and employee development.

The Service Manager plays a key role in departmental leadership, contributing to budget development, managing expenses, and actively participating in workforce planning. This position is responsible for addressing and resolving employee relations matters and translating customer requirements into actionable workforce strategies and objectives.

Manager provides onsite visibility into KPIs and operational metrics, offers informed input to management, and demonstrates strong second‑level leadership capabilities. The Service Manager effectively applies all technical and operational standards, leverages region‑wide resources, and collaborates with stakeholders to drive successful outcomes for both customers and the business.

This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites. Position will be Hybrid until the customer plant is commissioned, then transition to Onsite

Area of focus (Construction to Commissioning) of this job site

CORE RESPONSIBILITIES: Water Treatment Plant Experience (Preferred)

• Create and maintain safe working environment and culture within the organization

• Take care of company property

• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

• Demonstrates high impact culture through innovation, accountability and empowerment

• Is agile in responding quickly to customer issues

• Operational and strategic management

• Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

• Ensures cost/revenue support the financial goals of the P&L

• Provides proactive direction to commercial teams to ensure service center objectives are achieved

• May provide direct supervisor to sales and other commercial colleagues

• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

• Some travel required - mainly Nisku & Fort Saskatchewan area

Driving Requirements:

• Driver Application for Employment

• Motor Vehicle Report (MVR)

• Copy of Driver’s License

• Copy of Medical Certificate

• Forms:

  • Driver Disclosure and Release

  • Employee Applicant Drug and Alcohol Statement

  • FMCSA Certificate of Awareness

  • Driver Certificate of Violations

  • Driver Statement of On Duty Hours Road Test

QUALIFICATIONS:

Education Requirements:

• Bachelor’s degree : Civil, Mechanical or Electrical engineering

Experience Requirements:

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)

• Industrial or commercial process water experience required - Water Treatment Plant Experience (Preferred)

• 5 to 7 years of technical work experience or 3 years of industry specific experience

• Combined with 3 years of leadership/management experience

• Clean driving record

Skill Requirements:

• Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions

• People management - approximately 16 employees

• Ability to communicate up/down/across

• Ability to lead and motivate teams

• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers

• Ability to defuse situations at a customer or internal issue.

The estimated salary range for this position is $100,000 to $130,000, Annual bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.