TransUnionClient Value Executive (Account Manager)
TransUnion's Job Applicant Privacy Notice
Personal Information We Collect
What We'll Bring:
This position will act as the primary day-to-day client value executive for a set of customers that leverage a range of services that allow businesses to mitigate the risks associated with approving and renting to tenants. The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in TransUnion Solutions. Additionally, the client value executive is expected to work closely with a cross-functional internal team to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental up-sell opportunities within their existing client base.
What You'll Bring:
- Minimum of 4-6 years of experience supporting conceptual services in a technical, complex, and fast-paced selling environment leveraging consultative sales acumen.
- Understanding of rental screening environment, as well as data and analytics relevant to the industry
- Strong work ethic and a demonstrated track record of retaining and growing a client base.
- Experience managing the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation.
- Excellent interpersonal, customer relationship management, and organizational skills desired.
- Fluent in negotiating complex agreements and communicating technical concepts.
- Strong face-to-face and virtual presentation and meeting facilitation skills.
- Demonstrate initiative, intellectual curiosity, attention to detail, high energy, drive to win, an ability to multitask and work creatively to resolve client issues.
- Ability to champion new ideas, initiate change, think “outside of the box,” and drive innovation.
- Knowledge of Fair Credit Reporting Act, The Driver's Privacy Protection Act, and The Gramm–Leach–Bliley Act
- Ability to unite internal teams for effective and logical problem solving.
- Proficient in Salesforce, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom, etc.).
- Potential for travel up to 25% of the time
Impact You'll Make:
- This position will act as the primary day-to-day client value executive for a set of customers that leverage a range of services that allow businesses to mitigate the risks associated with approving and renting to tenants.
- The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in TransUnion Solutions.
- Additionally, the client value executive is expected to work closely with a cross-functional internal team to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental up-sell opportunities within their existing client base.
- Proactively manage a large base of existing clients, supporting day-to-day customer relationships
- Responsible for defending existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client’s business needs and issues.
- Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
- Coordinate and deliver Executive Business Reviews with clients where applicable.
- Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, etc. are resolved efficiently and effectively.
- Acquire and integrate industry knowledge related to general trends, emerging technologies & competitors specific to our Tenant & Employment vertical.
- Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com for assigned client base.
- Create and maintain Account Business Plans within a matrixed internal team for assigned clients.
- Provide clients with an ongoing education of TransUnion’s solutions via thought leadership, events, etc.
TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.
Pay Scale Information :
The U.S. base salary range for this position is $63,000.00 - $105,000 annually. This position is eligible for both base pay and commission earnings. TransUnion commission targets are generally 20% – 50% of base salary and may vary based on position. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.
Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.
TransUnion's Internal Job Title:
CVE I, Account Mgmt - Direct Sales
Company:
TransUnion LLC