Solutions Engineer, Mid Market

About Us

At Cloudflare, we are on a mission to help build a better Internet.

Available locations: San Francisco, CA

What you’ll do

You are the technical keystone through the entire sales cycle - pre and post sales. You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. You will leverage your technical expertise in Cloudflare’s global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer. As an expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer for the Mid-Market, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Key Responsibilities:

• Lead technical discussions with enterprise prospects and customers, identifying optimal solutions.
• Educate and onboard new customers, offering technical guidance and best practices.
• Work directly with customers to develop new firewall rules, performance strategies, and scripts/tools tailored to their needs.
• Collaborate with internal teams to ensure customer needs are addressed across all areas of the business.
• Become a trusted technical advisor to customers, providing expertise in web and mobile security, network infrastructure, and performance optimization.

Desired Skills, Knowledge & Experience:

• 3+ years of experience in technical sales, systems engineering, or a related technical field.

• Strong ability to communicate complex technical concepts in a clear, accessible way.

• Experience working with senior-level stakeholders to drive network and security transformation.

• Familiarity with core internet technologies, including:

• TCP vs UDP and their use cases

• Authoritative vs recursive DNS

• The role of firewalls and TLS (SSL) in modern internet security

• In-depth knowledge of HTTP and how web clients and servers interact.

Nice-to-Have:

• Experience in sales or consulting, even outside of the tech industry.
• Proficiency in scripting languages (e.g., Python, JavaScript, Bash).
• Previous experience building or contributing to web applications.
• Familiarity with common web security vulnerabilities like CSRF, XSS, SQLi, and how Cloudflare mitigates them.
• Understanding of regulatory frameworks such as PCI DSS, HIPAA, and SOC-2.

CompensationCompensation may be adjusted depending on work location.

• For Colorado, Illinois, New York and Texas based: Estimated annual salary of $146,000.00 - $178,000.00
• For New York City, Seattle, Washington, DC Metro and California based (excluding Bay Area): Estimated annual salary of $149,000.00 - $183,000.00
• For San Francisco Bay Area based hires: Estimated annual salary of $158,000.00 - $193,000.00

CommissionsThis role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

EquityThis role is eligible to participate in Cloudflare’s equity plan.

BenefitsCloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.