Dedicated Project Manager – Telecom

Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

The Dedicated Project Manager (Telecom) is responsible for full ownership of telecom service delivery from order submission through installation and turn-up. This role is execution-driven and requires the ability to independently manage multiple concurrent projects while ensuring timelines, dependencies, and customer expectations are met.

The PM serves as the single point of accountability for delivery outcomes, proactively driving progress with carriers, customers, and internal teams to ensure successful and timely implementation of services.

Key Responsibilities

• Own the end-to-end delivery lifecycle of telecom services, including order submission, provisioning, installation, and activation

• Manage and enforce carrier timelines, including Firm Order Commitments (FOCs), and proactively address delays

• Drive installations to completion, ensuring all dependencies (site readiness, documentation, access) are met

• Act as the primary point of contact for clients, providing clear and consistent communication throughout the project lifecycle

• Identify risks early and take proactive action to prevent delays or service impact

• Lead escalations with carriers and vendors, ensuring accountability and resolution under tight timelines

• Coordinate cross-functional teams (sales, engineering, vendors, customers) to ensure seamless execution

• Track and manage multiple concurrent projects, maintaining accurate status, milestones, and documentation

• Ensure revenue realization by driving projects to successful and timely completion

• Maintain high customer satisfaction by managing expectations and delivering consistent results

• Document project progress, updates, and completion reports in internal systems

Qualifications

• 3–5+ years of experience in telecom service delivery, provisioning, or project management

• Proven experience managing end-to-end circuit delivery (internet, voice, fiber, or cloud services)

• Strong understanding of:

  • Carrier processes and timelines

  • Site readiness requirements

  • Installation workflows

• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment

• Experience handling escalations and resolving delivery issues under pressure

• Strong organizational, analytical, and problem-solving skills

• Excellent communication skills with the ability to interact with clients, carriers, and internal teams

• Experience using CRM or project tracking tools (e.g., HubSpot, Salesforce, or similar)

• Proficiency in Microsoft Office (Excel, Word, Outlook)

Additional Information

Profile for Success

• Ownership mindset: Takes full accountability for project outcomes

• Execution-focused: Drives tasks to completion with urgency and precision

• Proactive thinker: Anticipates risks and acts before issues escalate

• Independent operator: Works with minimal oversight and makes sound decisions

• Detail-oriented: Maintains accuracy across multiple moving parts

• Customer-focused: Balances delivery execution with strong client communication

Additional Information

This role requires a professional who can absorb complexity, manage competing priorities, and consistently deliver results in a high-volume telecom environment. The ideal candidate is comfortable operating under pressure and is motivated by ownership, accountability, and execution.

Working Conditions:
This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.