Cloud Operations Lead - Managed Services

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

Internally known as Technical Team Lead - Managed Services Cloud" this role will be serving as a technical thought leader and SME for our ecosystem of partners, clients, and service providers in the realm of Public Cloud, in addition to serving as a mentor of other teammates. The X works as part of the consulting team to lead the development, design, and implementation of client solutions. Xs mentor other team members on a project basis, and within the broader AHEAD organization as it relates to internal initiatives and indirect project support. This role requires a strategic mindset, strong leadership abilities, and deep technical proficiency across various domains and multiple clouds.  This role still maintains the same utilization target as a Senior Cloud Engineer.

Responsibilities

• Ensure projects are delivered on time, at the highest quality standards while exceeding client expectations.  
• Design and implement complex, mission-critical transformational enterprise-grade technical solutions for clients.    
• Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling. 
• Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical and non-technical documentation.  
• Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs 
• Create and present solution designs, options, ideas, and innovations to clients’ senior leadership teams.  
• Develop and maintain Technical Roadmaps and Innovation Plans for supported Solutions.
• Establish project estimates and plans, identify risks and mitigations, oversee development and delivery of technical solutions.  
• Provide mentorship, coaching, and professional development opportunities to team members, empowering them to grow and excel in their roles. 
• Actively lead collaboration within our technical communities

 

Qualifications

• Experience and ability to “jump on a whiteboard” in front of a customer to develop a solution to a business / technology goal or challenge.   
• Strong consulting and business acumen. 
• 15+ years of IT experience and 10+ years of Cloud, DevOps, and Automation experience.
• Multiple certifications such as AWS Solutions Architect Pro, AWS DevOps Engineer Pro, Microsoft Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Terraform Associate, etc.Hands-on experience designing and implementing Platform core services around Compute, Storage, Networking, Databases, Containers, Security, Identity, etc.
• Experience with organizational adoption of transformational initiatives such as Platform Engineering, DevOps, DevSecOps, Cloud Transformation/Migration, Application Modernization
• Hands-on experience with IaC and Automation tools such as: Terraform, Ansible, ARM, CloudFormation.
• Experience with using and managing deployment services such as Harness, GitHub, Ansible, Jenkins, etc. Knowledge and usage of git branching strategies is required.
• Hands-on and expert-level experience in programming with Java, Python or any development language.
• Experience with SDLC, containers and Kubernetes in a Cloud environment. 
• Excellent written & verbal communication and interpersonal skills.   
• Knowledge of modern cloud-native application design principles, DevSecOps, Infrastructure as Code (IaC), and CI\CD Pipelines. 
• Knowledge of enterprise organizations across multiple industries and inner IT functions (e.g. Enterprise Architecture, Operations).

 

USD 165,000 - 180,000 a year

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. 

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.