Enterprise Solutions Engineering Lead

About the job

Role

Enterprise Solutions Engineering Lead, Bogota - Otter

Who We Are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology.

We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in a digital first world.

Restaurants around the world, both large and small, including Chick-fil-A, Hummus Republic, Ben & Jerry’s, KFC, and Eataly trust our software to power their business.

We increase sales, reduce order issues, and decrease delivery headaches.

What You’ll Do

Leadership & Strategy

• Lead, mentor, and develop a team of Solution Engineers and Integration Specialists across multiple regions.
• Define and execute integration strategies aligned with business objectives and market needs.
• Oversee the end-to-end integration lifecycle, ensuring efficiency, scalability, and technical excellence.
• Collaborate with cross-functional teams, including Sales, Product, and Engineering, to enhance integration capabilities and drive revenue growth.

Technical Integrations & Solution Architecture

• Drive POS & middleware integrations for on-premise and off-premise enterprise solutions.
• Manage complex API integrations, third-party middleware solutions, and cloud-based platforms.
• Lead custom on-demand solutions, ensuring seamless interoperability between internal and external systems.
• Troubleshoot and resolve integration challenges while continuously improving technical processes.

Sales & Customer Engagement

• Partner with the Sales team to provide technical expertise in pre-sales discussions and enterprise negotiations.
• Act as a trusted advisor to customers, understanding their needs and recommending tailored integration solutions.
• Ensure exceptional customer satisfaction by optimizing post-integration performance and technical support.

Process Optimization & Innovation

• Develop and optimize internal processes to streamline integrations, enhance operational efficiency, and reduce implementation timelines.
• Identify and implement emerging technologies that can drive innovation in POS and enterprise integrations.
• Manage special projects focused on scalability, automation, and system interoperability.

What We’re Looking For

Experience & Skills

• 7+ years of experience in technical integrations, solutions engineering, or middleware/POS integration in a fast-paced environment.
• Proven experience leading cross-functional teams
• Expertise in POS systems, middleware, API integrations, and enterprise-grade software solutions.
• Strong understanding of technical sales processes, enterprise solution design, and SaaS implementations.
• Ability to translate business needs into scalable technical solutions.
• Excellent problem-solving skills and experience with troubleshooting complex integrations.
• Strong communication skills, with the ability to collaborate across diverse stakeholders.
• Experience in Restaurants, QSRs, C-Stores, Cinemas, and Retail industries is highly preferred.

Technical Knowledge

• Experience with cloud-based integration platforms, REST APIs, and enterprise middleware solutions.
• Proficiency in SQL, scripting languages, or other relevant technical tools is a bonus.
• This is a business client-facing, but yet, a technical position

Why join us

• Lead high-impact projects with top enterprise clients across North America & International.
• Work in a fast-paced, innovation-driven environment where your expertise will drive business transformation.
• Be part of a dynamic, global team committed to operational and technical excellence.
• Competitive salary & benefits package, with opportunities for career growth.
• If you're a passionate integrations leader ready to drive enterprise innovation, we want to hear from you!

What Else You Need To Know

This role is based in our Bogota office location.

We believe that people do their best work when they are together.

As a company, we’re in the marketplace of ideas and innovation.

When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person.

That’s why all of our teams (except for our field-based roles) work from one of our office locations 5 days a week.

Looking forward to sharing more about a Career of Substance at Otter.

Ready to join us as we serve those who serve others?