AbbottInformatics Technical Specialist II
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Informatics Technical Specialist
This position is focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing, and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction
What You'll Do:
- Become a trusted advisor to customers
- Identify customer needs, propose solutions, and resolve problems
- Provide feature/ product enhancement input based on customer feedback
- Maintain and assume accountability for a culture of high customer service
- Execute project work plans with a focus on timely completion & risk mitigation
- Track and report on assigned project aspects on a regular basis
- Configure and integrate products to customer specifications; deliver training
- Provide customer support assistance, as needed
- Revise and keep up to date, all project documents and systems of record
- Participate in team and customer meetings effectively
- Be available for potential shift work and travel to client sites up to 80% of the time
Qualifications
- Bachelor’s degree or equivalent Global education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
- 1~3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications OR relevant comparable experience
Special Skills & Knowledge
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
- Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet
Key Competencies & Desirable skills
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality
- Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
The base pay for this position is
$78,000.00 – $156,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 75 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf