CentificResource Coordinator
About Centific
At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,
and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people
– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.
About Job
RESOURCE MANAGEMENT
General:
- Manage relationship with account-teams (crowds, FLs and agencies)
- Onboard new resources into the different programs: welcome email, training, accounts
- Share new project info and/or account volume patterns for their language as reference.
- Manage and update resource schedule with availability changes (holidays, leaves, drops, etc.)
- Coordinate and book pool of resources according to the heads-up or handoffs from the Project Management team and reconfirm availability when needed.
- Introduce new resources progressively, identifying suitable projects.
LLM:
- Manage communication with resources during all qualification journey
- Track resource status and contact inactive ones to engage them
- Channel resource questions
- Manage LLM General Authoring Certs review
- Ensure all certs' completion by the resource before s/he do the project
- Send them to the Sandbox only passers
- Golden Resource Management
- Manage the list of approved resources per language
- Maintain regular communication with approved resources
- Liaise with PM teams to ensure they have preference on new work
- Work with PMs to ensure resource dashboards are updated
- Other work assigned by the supervisor.