Senior IT Engineer

Our mission at Duolingo is to develop the best education in the world and make it universally available.

At Duolingo, you’ll join a team that cares about finding innovative solutions to complex technical problems, running countless experiments (300+ at a time!) with our massive user base to make data-driven decisions, and educating our users and employees alike. You’ll have limitless learning opportunities, mentorship and collaboration with world-class minds, and a variety of projects with large scopes — while doing work that’s both fun and meaningful.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.

• You Will...

  • Manage, optimize, and secure our SaaS application portfolio, including overseeing our identity management system.
  • Lead IT automation projects, improving security, workflows, and infrastructure as code.
  • Develop automation for employee lifecycle processes, streamlining account provisioning, device enrollment, and software access.
  • Support IT Helpdesk and Workplace Tech Teams, assisting with system integrations and troubleshooting.
  • Continuously enhance IT systems, using feedback and best practices to drive efficiency.
  • Troubleshoot network, identity, and security issues, ensuring reliable and secure IT operations.
  • Identify inefficiencies, propose automation solutions, and introduce new technologies to improve IT workflows.

• You Have...

  • 5+ years of experience in IT Operations, with a broad skill set in IT infrastructure and SaaS management.
  • Advanced experience in identity and access management (IAM), with hands-on management of platforms like Google Workspace and Okta.
  • Hands-on experience using infrastructure as code to automate IT systems.
  • Strong experience managing a fleet of computers through an MDM system like Jamf, demonstrating an understanding of device management in a distributed environment.
  • A proven track record of leading projects, wrangling complex problems, proposing innovative solutions, and focusing on results driven by metrics.
  • Familiarity with version control tools like GitHub, and experience using AWS or GCP for CI/CD pipelines, contributing to automation and DevOps practices.
  • Experience building Slack Bots and using automation with Bash, Python to design effective solutions for various scenarios.
  • Excellent communication and prioritization skills, with solid customer service awareness and the ability to work well with others across different levels of the organization.
  • Expert knowledge in Apple macOS and a solid understanding of network fundamentals.

• Exceptional Candidates Will Have...

  • Over 7 years of IT operations experience in IT Operations
  • Advanced knowledge in scripting and automation, capable of writing custom scripts to automate repetitive tasks and enhance system integrations.
  • Exceptional proficiency in integrating and optimizing development workflows with version control systems and cloud-based CI/CD pipelines, to facilitate seamless operations and team collaboration.
  • Active participation in IT knowledge-sharing initiatives, such as writing technical documentation, leading internal training, or presenting at industry events.
  • A history of mentoring team members and leading by example in both technology adoption and process improvements, fostering a culture of learning and growth.
  • Demonstrated ability to identify inefficiencies and implement innovative solutions that improve IT systems and processes, showcasing creativity, adaptability, and a commitment to continuous improvement.
  • Experience with VPN solutions like Tailscale or extensive experience in troubleshooting wireless issues and implementing RADIUS for wireless authentication, indicating a solid ability to enhance network security and efficiency.

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills.

If you need assistance or accommodation, please contact accommodations@duolingo.com.

Take a peek at how we care for our employees' holistic well-being with our benefits here.

Duolingo is proud to be an Equal Employment Opportunity employer.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice

We post a multi-level salary range for all of our roles.

This is not inclusive of the rest of our awesome portfolio that includes equity compensation and world-class benefits. Our salary ranges are the same for all US locations. Your recruiter can share more details about the range for a specific level during the hiring process. The actual salary within the range is determined by many factors including but not limited to, skills, experience, education, and internal equity.

Salary Range:

$112,200—$192,000 USD