Senior IT Engineer

Our mission at Duolingo is to develop the best education in the world and make it universally available.

At Duolingo, you’ll join a team that cares about finding innovative solutions to complex technical problems, running countless experiments (300+ at a time!) with our massive user base to make data-driven decisions, and educating our users and employees alike.

• You Will...

  • Manage, optimize, and secure our SaaS application portfolio, including overseeing our identity management system.
  • Lead IT automation projects, improving security, workflows, and infrastructure as code.
  • Develop automation for employee lifecycle processes, streamlining account provisioning, device enrollment, and software access.
  • Support IT Helpdesk and Workplace Tech Teams, assisting with system integrations and troubleshooting.
  • Continuously enhance IT systems, using feedback and best practices to drive efficiency.
  • Troubleshoot network, identity, and security issues, ensuring reliable and secure IT operations.
  • Identify inefficiencies, propose automation solutions, and introduce new technologies to improve IT workflows.

• You Have...

  • 5+ years of experience in IT Operations, with a broad skill set in IT infrastructure and SaaS management.
  • Advanced experience in identity and access management (IAM), with hands-on management of platforms like Google Workspace and Okta.
  • Hands-on experience using infrastructure as code to automate IT systems.
  • Strong experience managing a fleet of computers through an MDM system like Jamf, demonstrating an understanding of device management in a distributed environment.
  • A proven track record of leading projects, wrangling complex problems, proposing innovative solutions, and focusing on results driven by metrics.
  • Familiarity with version control tools like GitHub, and experience using AWS or GCP for CI/CD pipelines, contributing to automation and DevOps practices.
  • Experience building Slack Bots and using automation with Bash, Python to design effective solutions for various scenarios.
  • Excellent communication and prioritization skills, with solid customer service awareness and the ability to work well with others across different levels of the organization.
  • Expert knowledge in Apple macOS and a solid understanding of network fundamentals.

• Exceptional Candidates Will Have...

  • Over 7 years of IT operations experience in IT Operations
  • Advanced knowledge in scripting and automation, capable of writing custom scripts to automate repetitive tasks and enhance system integrations.
  • Exceptional proficiency in integrating and optimizing development workflows with version control systems and cloud-based CI/CD pipelines, to facilitate seamless operations and team collaboration.
  • Active participation in IT knowledge-sharing initiatives, such as writing technical documentation, leading internal training, or presenting at industry events.
  • A history of mentoring team members and leading by example in both technology adoption and process improvements, fostering a culture of learning and growth.
  • Demonstrated ability to identify inefficiencies and implement innovative solutions that improve IT systems and processes, showcasing creativity, adaptability, and a commitment to continuous improvement.
  • Experience with VPN solutions like Tailscale or extensive experience in troubleshooting wireless issues and implementing RADIUS for wireless authentication, indicating a solid ability to enhance network security and efficiency.

Salary Range: $112,200—$192,000 USD