Employee and Learning Systems Support Analyst

Employee and Learning Systems Support Analyst

Alton

Full time

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

We’re looking for a Learning Systems & LMS Support Junior Analyst to help us elevate our digital learning ecosystem, enhance employee‑facing systems, and build engaging content that empowers teams across the organisation. This is a varied role, where you will be getting hands‑on with systems, and will combine technical support with creative learning design

If you are passionate about learning technologies, solving problems, and creating great employee experiences, whilst developing your career in a global team that shapes how thousands of people learn, work, and thrive

As the Employee and Learning Systems Support Analyst, you will:

As a key member of our Learning & Employee Systems team, you’ll play an important role in ensuring our systems run smoothly and our people have access to the learning they need to grow.

• You’ll be the go‑to person for supporting and improving employee‑facing platforms such as, LMS, Navan and Kissflow

• Manage and resolve tickets in Jira with clarity, confidence, and a service‑first mindset.

• Troubleshoot issues and guide users through solutions step‑by‑step.

• Maintain and configure workflows in Kissflow as business needs evolve.

• Participate in testing, validating, and documenting system updates and improvements.

• Bring learning to life by creating content that makes a difference.

• Design digital learning materials (e‑learning, videos, infographics, job aids).

• Curate and update existing content to ensure accuracy and quality.

• Collaborate with SMEs to translate processes into clear, engaging learning.

• Support communications that promote learning initiatives and drive adoption.

• Build and maintain Excel‑based reporting tools to track training activity and performance.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Employee and LMS support & Development Junior analyst:

• 1–2 years’ experience in instructional design, digital content creation, learning support, or similar fields.

• A strong technical aptitude and genuine enthusiasm for helping others navigate systems.

• Confidence analysing and troubleshooting issues with clear, practical solutions.

• Experience working with ticketing systems (ideally Jira).

• Ability to thrive in a fast‑paced, international environment.

• Strong Microsoft 365 skills, especially Excel.

• Experience with Articulate Rise 360, preferred

• Familiarity with tools like Adobe Creative Cloud, Vyond, or similar content‑creation platforms, preferred

• Proactive mindset, attention to detail, and passion for learning.

• Excellent communication skills and fluency in English.

• Organised, adaptable, and collaborative with global teams.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.