Croatian Travel Agent in Greece - Remote

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

Key Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and English

• Assist with reservations, cancellations, modifications, and general travel-related issues

• Provide guidance on platform tools, policies, and procedures

• Log all interactions in the CRM system, ensuring accuracy and follow-up

• Identify issues, resolve them quickly, and escalate when necessary

• Maintain professionalism and empathy, particularly in stressful situations

• Consistently meet service quality and customer satisfaction goals

• Fluency in Croatian/Bosnian/Serbian and English (verbal and written)

• Strong computer and multitasking skills

• Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

• Previous customer service, travel, or hospitality experience

• Competitive Salary

• Monthly Bonuses

• Meal Vouchers

• Indefinite Contract

• Private Life and Health Insurance

• 25 days of Annual Leave

• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation