Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Expert Field Service Technician is a hands-on, field-based role responsible for keeping advanced water production and wastewater treatment systems running safely, efficiently, and reliably. You’ll troubleshoot mechanical, electrical, and diesel systems, monitor water chemistry, perform light industrial maintenance, and ensure systems operate according to dew point scheduling.

This is a field-first role that includes direct customer interaction, work across multiple sites or systems, and leadership responsibilities, including coaching and guiding junior technicians. You’ll regularly work outdoors in all weather conditions and must be a self-starter who thrives in a dynamic, industrial environment.

CORE RESPONSIBILITIES

To succeed in this role, you must be able to:

• Operate, troubleshoot, and maintain water production and wastewater treatment systems

• Monitor and adjust systems based on water chemistry and operational data

• Work with dew point scheduling to optimize system performance

• Perform preventative maintenance, light industrial maintenance, and parts inventory management

• Diagnose complex mechanical, electrical, and diesel equipment issues

• Identify and correct safety hazards while maintaining a safe work environment

• Lead, coach, and mentor junior technicians as needed

• Work independently with minimal supervision while collaborating with team members

• Collect operational data, input for tracking, and compile reports for customers

• Provide professional customer service and maintain strong customer relationships

QUALIFICATIONS

• High School Diploma or equivalent required

• 3–7 years of technical, operations, or industrial experience

• Water production, wastewater treatment, or water chemistry experience strongly preferred

• Industrial or light maintenance experience preferred

• Mechanically inclined with strong troubleshooting skills

• Electrical and/or diesel experience is a plus

• Self-starter able to work independently and lead others in the field

• Proficiency with Microsoft Office and smart devices

• Customer service experience required

Certifications & Requirements

• Preferred: Water Treatment License (A, B, C, or D)

• Ability to obtain and maintain required customer clearances (TWIC, DISA, etc.)

• Ability to obtain and maintain a DOT Medical Card

• Preferred: Technical military background, tech certificate, or industry license

WORK ENVIRONMENT

• Field-based, hands-on role with regular outdoor work

• Exposure to industrial equipment, noise, and varying weather conditions

• Physical activity required, including lifting, moving, and handling equipment

• Some travel required

• On-call rotation may be required

COMPENSATION

The pay range for this position is $34–$37 per hour, depending on experience, skills, and location. Starting pay is based on multiple factors and is not typically at the top of the range.

We also offer a comprehensive benefits package including:

• Generous PTO and paid holidays

• Medical, dental, and vision insurance (eligible on first date)

• Retirement savings plan

• Career progression opportunities

• Reward and recognition programs

• Paid parental leave

• Tuition reimbursement

• Company wellness program

• Employee discount program

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation