Renewals Retention Manager (Renewals Strategy Specialist)

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About this Role

As the Renewals Retention Manager, you will be the strategic architect behind our retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will transform complex datasets into a roadmap for global renewal success. This is not a status update role; you will own the end-to-end renewal analytics and forecasting motions that give our leadership confidence in the pipeline and clarity on churn and contraction drivers.

You will be responsible for building the early warning systems and the strategic operational playbooks that allow our field teams to intervene before a customer is downsizing or lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal process is data-driven, scalable, and - most importantly - predictable.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C

You should apply if:

• You are a data storyteller: You don’t just build dashboards; you extract the reasons to influence executive decision-making.
• You thrive in the grey area: You enjoy taking messy, disparate data from Salesforce and SQL and turning it into a streamlined, automated strategy.
• You are a systems thinker: You look at a manual process and immediately think about how to automate it through Salesforce or BI tools to drive efficiency.
• You are proactive, not reactive: You would rather build a predictive health score today than explain a churn event three months from now.
• You are a cross-functional collaborator: You can speak data with IT, strategy with ops, and revenue with sales leaders.

In this role you will:

• Architect forecasting excellence: Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability.
• Build early warning systems: Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention.
• Deliver actionable insights: Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans.
• Optimize the renewals engine: Partner with Revenue Ops and IT to design and implement process automations that reduce manual overhead and improve data integrity.
• Lead business reviews: Create and present high-visibility dashboards and quarterly business reviews (QBRs) that communicate performance trends to senior stakeholders.
• Champion data literacy: Set the standard for analytical excellence within the Renewals organization, mentoring others on best practices for tools like Salesforce and Tableau.

Minimum Requirements:

• 4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics.
• Advanced Salesforce (SFDC) Expertise: Deep experience building complex custom report types, dashboards, and calculated fields.
• Analytical Power-User: Mastery of SQL and Excel/Google Sheets for complex data modeling, trend analysis, and performance tracking.
• SaaS Literacy: Strong understanding of recurring revenue metrics (GRR, NRR, Churn, and Expansion).
• Communication Skills: Proven ability to present complex technical findings to non-technical executive audiences.
• Education: Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.

An Ideal Candidate also has:

• BI Tool Mastery: Hands-on experience building and maintaining data visualizations in platforms like Tableau, Looker, or Sisense.
• Predictive Analytics Exposure: Experience using data science principles or statistical modeling to predict customer behavior.
• Change Management Experience: A track record of successfully rolling out new tools or workflows to a global, decentralized sales or renewals team.
• Industry Knowledge: Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$70,210—$94,400 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.