Sutherlandcustomer service agent
Company Description
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
Job Description
Role Description This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures.
Qualifications Customer Service Representatives, Customer Support, and Customer Experience skillsAbility to ensure high levels of Customer Satisfaction and effective Customer ServiceExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work on-site in New CairoExperience in customer service roles is beneficialHigh school diploma or equivalent; additional education is a plusFluency in English is a MUSTFlexibility with night and overnight shifts is a MUSTBenefits17,000egp Net salary and more!fully paid trainingsocial and medical insurancetransportation is provided (door to door for ladies)KPIs are granted 1st 3 months95% of our promotions are internalNo experiencezx is required!Lots of events and Lots of fun!
Qualifications
Qualifications
✅ Who Can Apply?
Fresh graduates & dropouts are welcome!Good communication and customer service skillsA positive attitude and willingness to learnStrong listening and problem-solving skillsComfortable working as part of a teamFluent English is required (B2/C1 level)Ability to work night & overnight shifts
🎁 What’s In It for You?
Attractive salary Fully paid trainingGranted KPIS first 3 monthsSocial & medical insuranceFree transportation Overnight allowanceReal opportunities for career growth and promotion.
Additional Information
All your information will be kept confidential according to EEO guidelines.