Desktop Support Officer - Site Lead (Education)

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Eltham.

What You'll Do:

Ensuring the smooth day to day operations of the customers operations.
Coordinate and deliver high-quality, onsite technical support to customers at various locations, ensuring timely resolution of issues.
Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performance work environment.
Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
Ensure adherence to company policies, procedures, and security protocols in all support activities.
Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
Identify and implement process improvements to streamline operations.
Collaborate with other departments to deliver the best quality solutions.

What You'll Bring:

A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Details

Location

Nillumbik, VIC, Australia

What You'll Do:

Ensuring the smooth day to day operations of the customers operations.
Coordinate and deliver high-quality, onsite technical support to customers at various locations, ensuring timely resolution of issues.
Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performance work environment.
Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
Ensure adherence to company policies, procedures, and security protocols in all support activities.
Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
Identify and implement process improvements to streamline operations.
Collaborate with other departments to deliver the best quality solutions.

What You'll Bring:

A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.