Desktop Support Officer - Audio Visual (Education)

At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024-2025 and one of Australia’s Best Medium Workplaces 2025, with an outstanding eNPS score of 68.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer - Audio Visual to join our team in Melbourne to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

What You'll Do:

Support and maintain classroom AV systems including interactive panels, projectors, audio systems, microphones, display technologies, and wireless presentation systems.
Troubleshoot and resolve AV-related incidents in a timely manner.
Ensure all learning spaces are operational at the start of each school day.
Maintain documentation of classroom AV configurations.
Provide AV setup and operational support for school assemblies, chapel services, information nights, parent-teacher interviews, productions and performances, and board and executive meetings.
Configure staging, lighting (where applicable), projection, and audio mixing for events.
Operate sound desks, lapel microphones, and presentation systems during events.
Coordinate event testing and rehearsals.
Maintain and support auditorium AV systems, PA systems, digital signage, and video conferencing systems.
Monitor AV asset lifecycle and recommend upgrades.
Work with the IT Site Lead on AV roadmap planning and standardisation.
Liaise with third-party AV vendors for maintenance and installations.
Provide Level 1 and Level 2 desktop support as required.
Support staff and student devices in relation to AV integration.
Assist with meeting room technologies and executive conferencing systems.
Maintain accurate ticket logging and time recording within the service desk platform.
Conduct regular checks of key AV spaces.
Proactively identify recurring issues and recommend improvements.
Maintain spare equipment inventory including cables, microphones, and adapters.
Develop quick-reference guides for staff use.

What You'll Bring:

Experience supporting AV systems in education or corporate environments.
Familiarity with interactive displays, audio mixers and amplification systems, HDMI distribution and switching, wireless display technologies, and Microsoft Teams / Zoom Rooms.
Basic networking knowledge, with IP-based AV experience desirable.
Ability to diagnose signal flow issues and perform audio/video path troubleshooting.
Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
Detail-oriented with a high level of accuracy and commitment to meeting tight deadlines.
Strong troubleshooting and problem-solving ability.
Ability to remain calm under pressure during live events.
Excellent customer service and interpersonal communication skills.
Ability to prioritise urgent classroom issues effectively.
High level of organisation and attention to detail.
Willingness to work flexible hours to support key school events as required.
Relevant IT or Audio Visual qualification (desirable).
Demonstrated experience providing AV support.
Current Working With Children Check or eligibility to obtain one.
Understanding of education environments preferred.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Details

Location

Essendon VIC 3040, Australia

What You'll Do:

Support and maintain classroom AV systems including interactive panels, projectors, audio systems, microphones, display technologies, and wireless presentation systems.
Troubleshoot and resolve AV-related incidents in a timely manner.
Ensure all learning spaces are operational at the start of each school day.
Maintain documentation of classroom AV configurations.
Provide AV setup and operational support for school assemblies, chapel services, information nights, parent-teacher interviews, productions and performances, and board and executive meetings.
Configure staging, lighting (where applicable), projection, and audio mixing for events.
Operate sound desks, lapel microphones, and presentation systems during events.
Coordinate event testing and rehearsals.
Maintain and support auditorium AV systems, PA systems, digital signage, and video conferencing systems.
Monitor AV asset lifecycle and recommend upgrades.
Work with the IT Site Lead on AV roadmap planning and standardisation.
Liaise with third-party AV vendors for maintenance and installations.
Provide Level 1 and Level 2 desktop support as required.
Support staff and student devices in relation to AV integration.
Assist with meeting room technologies and executive conferencing systems.
Maintain accurate ticket logging and time recording within the service desk platform.
Conduct regular checks of key AV spaces.
Proactively identify recurring issues and recommend improvements.
Maintain spare equipment inventory including cables, microphones, and adapters.
Develop quick-reference guides for staff use.

What You'll Bring:

Experience supporting AV systems in education or corporate environments.
Familiarity with interactive displays, audio mixers and amplification systems, HDMI distribution and switching, wireless display technologies, and Microsoft Teams / Zoom Rooms.
Basic networking knowledge, with IP-based AV experience desirable.
Ability to diagnose signal flow issues and perform audio/video path troubleshooting.
Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
Detail-oriented with a high level of accuracy and commitment to meeting tight deadlines.
Strong troubleshooting and problem-solving ability.
Ability to remain calm under pressure during live events.
Excellent customer service and interpersonal communication skills.
Ability to prioritise urgent classroom issues effectively.
High level of organisation and attention to detail.
Willingness to work flexible hours to support key school events as required.
Relevant IT or Audio Visual qualification (desirable).
Demonstrated experience providing AV support.
Current Working With Children Check or eligibility to obtain one.
Understanding of education environments preferred.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.