Payroll Supervisor

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

The Payroll Operations Supervisor will have responsibility for at least 1 large account and potential portfolio of other accounts. Dynamic role with responsibility for team management and client engagement with a lead role for client escalations within operations. Can be cross country or assigned to only one country of expertise. Opportunity to learn additional payroll countries.

Essential Functions:

• Ensure that all process are being executed based on payroll procedures with standards and tools in place and aligned for all accounts
• Ensure staffing and training at optimal levels
• Responsible for client satisfaction
• Responsible for key performance indicator management, strong focus on metric to drive improvement with strong action plan development for improvements
• Review account status (financial and client satisfaction) and participate in service review meetings with client

Required Education and Experience:

• BA/BS degree or equivalent is preferred; equivalent work experience required
• A minimum of 5 years of relevant experience in Payroll solutions is required with at least 2 years in leadership role. Knowledge of Mexico payroll legislation/taxation is required.
• Advanced English (reading/speaking) required
• Domain expertise in Payroll technology and solution; prefer SAP experience.
• Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
• Excellent writing and verbal communication skills required. The ability to understand target audiences and translate complex concepts into clear and concise messages is required
• Thrives in matrix environments, is flexible, collaborative and deadline driven
• Strong organization skills with attention to detail, laser focused approach on delivery of results is required
• Proven ability to take a complex business requirement and break it down into operational solutions is required
• Analytical mindset, critical thinking, problem solving skills are required
• High level proficiency in Microsoft Office Products is required
• Experience in Inhouse, Outsourced and Co-sourced payroll service delivery models is preferred

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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