Import/Export Operator

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The Import/Export Operator role, based in Melbourne, will play a pivotal role in building Flexport Australia’s operations, supporting our mission to make global trade easier for everyone. As only the fifth employee in the region you will wear many hats and will be instrumental in delivering the growth of Flexport within the region. You will develop a deep knowledge of the local market, engage key stakeholders, and build a culture of excellence.

Your direct customers are internal and external stakeholders: our clients, account management, customs, carriers, terminals, trucking providers, and more. You will be responsible for being the end-to-end operations across all modes (FCL, LCL and Air), with a particular focus on imports.

Scope of Duties:

• Execute end-to-end shipments (FCL, LCL, Air, import, export) including bookings, documentation, and milestone updates.
• Timely shipment troubleshooting and exception escalation / handling
• Communicate directly with carriers, trucking providers, CFS/warehouse operators to ensure shipments are on time.
• Update and maintain data accuracy in Flexport systems to meet KPIs and client expectations.
• Support account managers and customs teams to deliver great client experience.
• Proactively suggest process improvements to make operations more efficient.

What you will need:

• An Australia or New Zealand passport
• Bachelor’s degree in supply chain, logistics, or related field.
• 2+ years of experience in freight forwarding, supply chain, or logistics operations
• Good understanding of customs, carrier practices, and the regional logistics landscape.
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• Keen interest in technology adoption
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Excitement to manage relationships and create a best-in-class operational structure
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and employee happiness

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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