IT Specialist

We’re looking for an IT Specialist who can own internal systems, onboarding, access management, and day-to-day technical support for a fully remote, fast-moving team. This role is hands-on and execution-driven, focused on keeping people productive, secure, and unblocked across distributed environments.

You will take full ownership of IT operations across Google Workspace, Microsoft 365, Okta, VPNs, and device support. This role is ideal for someone with startup experience who is comfortable building systems from scratch, documenting workflows, and solving problems quickly without waiting for perfect information.

If you enjoy creating clarity, fixing issues before they escalate, and running IT like a product that serves the business, this role will fit you well.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you’re most productive
• High ownership role with real influence over how systems scale
• Work with a fast-moving, international team where execution matters

What You’ll Work On

IT Operations and Access Management

• Own account provisioning and access across Google Workspace, Microsoft 365, Okta, VPNs, and internal tools
• Manage onboarding and offboarding workflows to ensure clean, secure access control
• Configure and maintain Okta for identity and access management
• Support VPN setup and troubleshooting, including offshore access to U.S.-based systems

Technical Support and Troubleshooting

• Provide remote support for Mac and Windows devices
• Resolve issues related to permissions, password resets, syncing, and access errors
• Troubleshoot SharePoint collaboration and live document sync issues
• Support common software and platform issues across distributed teams

Documentation and Process Building

• Create, maintain, and improve SOPs for onboarding, device setup, and recurring IT workflows
• Build self-serve documentation that reduces friction and repeat questions
• Identify gaps in systems and proactively improve reliability and clarity

Security and Device Management

• Support MDM configurations and ensure devices meet security standards
• Assist with compliance-related access controls and system hygiene
• Monitor and address risks related to access, credentials, and device usage

Cross-Team Support

• Partner with operations and leadership to anticipate IT needs as the team scales
• Support access and troubleshooting for U.S.-based platforms when required
• Act as the point person for IT questions, issues, and system improvements

What You Bring

• Startup experience is required, ideally supporting remote or distributed teams
• Proven experience managing IT systems such as Google Workspace, Microsoft 365, Okta, and VPNs
• Strong troubleshooting skills across devices, software, and access-related issues
• Comfort supporting both Mac and Windows environments
• Clear, calm communication style with strong follow-through
• Strong documentation habits and ability to build scalable systems
• High ownership mindset with the ability to work independently and proactively

Nice to Have

• Experience supporting U.S. healthcare or regulated platforms
• Familiarity with MDM tools and remote device management
• Basic scripting or automation knowledge to streamline IT workflows

How to Apply

Please include:

1. Your updated resume
2. A short 1–2 minute Loom video introducing yourself and explaining how you’ve supported IT operations in a startup or remote environment

Only candidates who submit a Loom video will be considered.

If you like running IT as a core operational function, enjoy solving problems before they slow teams down, and want ownership over systems that scale with the business, this role gives you the responsibility and visibility to make a real impact.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.