SpeakitDutch Customer Service - Team Leader - Athens
Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?
If the answer is yes, please keep reading!
Responsibilities:
Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
Ensure appropriate actions are taken to improve client satisfaction survey scores.
Native our proficient Dutch (C2) (mandatory)
Advanced level of English (at least C1) both verbal and written (mandatory)
Minimum of 12 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Logical and objective approach to call assessment
Ability to organize and prioritize, set priorities and multi-task
Office based position in Athens, Greece
Competitive Salary: 1.450 euros gross per month (14 payments)
Performance bonus
Fully paid training
Permanent contract
Support with paperwork (afm-amka)
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
Fitness room in our premises & Personal Trainer