Associate, Legal Operations

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

As a key member of Lyra’s legal team, you will be instrumental in supporting the department's expanding operations and furthering Lyra’s mission to provide mental health solutions to employers nationwide.

This role serves as a key operational partner to the GTM and Customer Success teams, focused on enhancing the Legal team's efficiency and operational excellence through scalable processes. A critical responsibility is the optimization and management of legal technology, particularly maximizing the capabilities of the Contract Lifecycle Management (CLM) tool, Ironclad, and integrating it with Salesforce, ServiceNow, and other relevant management systems.

The ideal candidate is a highly organized, detail-oriented, and results-driven professional with a minimum of five years of experience working with CLM tools and legal technology systems. The successful candidate must be proactive, possess a strong customer service orientation, and be capable of operating autonomously with limited day-to-day oversight. This role requires the ability to thrive in a fast-paced and dynamic environment, adapting effectively to shifting priorities, business drivers, and organizational needs while collaborating proactively with various cross-functional teams.

Responsibilities

The Associate, Legal Operations is responsible for enhancing the efficiency and organization of the Legal commercial team, particularly by streamlining the contracting process, managing legal technology, and optimizing workflows to accelerate revenue generation.

Key Focus Areas:

Contracting and Workflow Optimization

• Contract Management: Oversee the operational aspects of commercial contract workflows, including contract repository, performance metrics, and compliance through archiving and metadata maintenance.

• Process Improvement: Drive contracting efficiency by proactively maintaining and updating workflows, legal playbooks and templates, utilizing AI technology, and managing the coordination, tracking, assignment, and signature process for all contracts.

Operational Support and Reporting

• Legal Team Support: Provide direct operational support across various Legal practice areas, triage both internal and external department requests, and assist in resolution.

• Project Management & Knowledge: Deliver comprehensive project management support for legal initiatives and develop and maintain a centralized legal knowledge management system.

• Reporting and Metrics: Generate essential contracting dashboards and produce monthly detailing performance, productivity, and key metrics, or ad hoc reports as requested.

Collaboration and Technology

• Process Enhancement: Proactively identify opportunities to improve and streamline existing legal processes, keeping current with the latest legal operations trends and technology.

• Stakeholder Engagement: Build and maintain strong, collaborative relationships with cross-functional business stakeholders at all levels.

• Technology Enablement: Provide user support on legal tools and processes.

Qualifications

• Bachelor's Degree is required.

• 5+ years of relevant experience in project management, sales, or business operations.

• Preference for experience within a law firm or in-house legal department (e.g., legal operations, contracts administration, paralegal), with healthcare sector experience being a plus.

• Demonstrated proficiency with legal management tools such as Contracts Lifecycle Management (CLM) and CRM systems.

• Specific experience with Ironclad, ServiceNow, and Salesforce is preferred.

• Ability to quickly learn, design, and manage the ongoing maintenance of new software, technology, and integration, and effectively communicate technical support to users.

• Detail-oriented, organized problem solver with the initiative to drive both strategic and tactical objectives. Must be adept at managing competing priorities, seamlessly shifting between tasks, and ensuring project completion. 

• Requires flexibility and a proactive attitude to identify and tackle challenges as they arise.

• Possesses an entrepreneurial, ownership mentality suited for a fast-paced environment. Must be an autonomous, supportive team player with a positive attitude, demonstrating exceptional customer service, listening, and collaboration skills when engaging partners and navigating sensitive issues.

USD 85,000 - 117,000 a year

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."