Front Desk & Client Experience Coordinator (Part-Time)

Location: Brickell, Miami, FL (On-Site)

Schedule: 1-2 days a week (including Saturdays)

Compensation: $35/hour

The Role

We’re looking for a polished, proactive team member to support the daily front-of-house operations of our medical spa. You’ll be the first impression for clients and play a key role in ensuring a seamless, elevated experience.

Key Responsibilities

Client Experience:

• Greet and check in/out clients with warmth and professionalism
• Manage appointment scheduling, confirmations, and reschedules (Boulevard/GHL)
• Respond to calls, texts, and emails promptly
• Educate clients on services, memberships, and pre/post-care
• Support positive review generation and client retention

Front Desk Operations:

• Verify deposits and intake forms prior to check-in
• Process payments and maintain accurate records
• Maintain a clean and polished reception area
• Monitor retail inventory and communicate restock needs
• Support daily opening and closing procedures

Sales Support:

• Confidently communicate treatment packages and memberships

• Identify upsell opportunities and coordinate with the clinical team

• Track daily sales and appointment flow

• 1–3 years in medical spa, aesthetics, or luxury hospitality

• Strong communication and client service skills

• Comfortable discussing pricing and closing memberships

• Highly organized and detail-oriented

• Professional, calm, and polished demeanor