Manager, Order Management

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Manager, Order Management

Opportunity

New Relic is seeking a Manager of Order Management to join our Deal Desk & Strategy team! This role will be key in maximizing the value of New Relic products sold along with the related revenue associated to those sales. As part of this role, you will ensure we execute compliant transactions that address the needs of a diverse set of internal corporate customers, safeguard New Relic revenue, and increase the effectiveness and productivity of our sales teams. This role is critical in helping to define and execute the strategy for modernizing and scaling order management capabilities. You will represent Order Management during transformation initiatives that enhance customer order commitment, system and tooling optimization, and improve inventory performance.

This role will work closely with the Deal Desk, billing, and revenue team. The right person for this job has a team player approach, the ability to work across departments with disparate needs and excels at problem solving through critical analysis and is challenged by process review and continuous improvement.

Responsibilities:

• Ensure strong data governance and master data integrity across order management processes
• Partner cross-functionally with deal desk, billing, sales, and senior leadership to align order commitments with business strategy
• Lead change management initiatives to drive adoption through communication, training, and stakeholder engagement
• Grow and mentor a high-performing OM team, defining critical skillsets and driving continuous development
• Act as the point of escalation for non-standard deals and providing potential solutions for order processing
• Represent Order Management on transformation initiatives and ensure the business needs for your team are met
• Accurately and efficiently process orders within Salesforce CPQ and Zuora
• Manually provision orders from time to time for orders that cannot be completed within CPQ
• Support increased order volume during the busy quarter end periods 
• Investigate non-standard orders to expedite the order entry process
• Troubleshoot any potential booking errors and correct as quickly and efficiently as possible with minimal customer disruption
• Maintain data integrity on Salesforce opportunities to ensure forecasting is accurate

Qualifications:

• 5+ years experience (in a high-tech environment, in a Finance/Operations role).
• A related BA/BS degree preferred
• Strong analytical + critical thinking skills
• High proficiency with SFDC
• Highly detail oriented with a proven affinity for data entry
• Demonstrated capability to build strong working relationships with internal business units and across regions.
• Ability to work without supervision in a fast-paced high-tech environment.
• Clear ability to communicate
• Must be a great teammate
• Understanding/use of communication tools - email, Slack, SalesForce, Zoom Meetings, phone calls, etc.

#LI-AD1

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy