Repair Center Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

The Repair Center Associate will assist with receiving, picking, and processing repair orders while maintaining all aspects of the Repair Center through the Oracle Depot Repair system. Perform additional clerical and administrative functions to support Repair Center operations. Collaborate closely with repair technicians to provide product repair support for customer items. All responsibilities are carried out with a focus on delivering customer value and meeting established customer service levels.

Core Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Assist in processing repair orders from receiving to picking

• Provide warranty and turnaround status updates on customers’ orders.

• Evaluate, repair, and calibrate various Analytic customer products

• Follow-up with customer on evaluation information and to obtain authorization for repair

• Enter Service and warranty data into Oracle system.

• Assist in developing product test documentation e.g. Technical Bulletins and Service Manuals

• Complete material transactions and ordering parts as required per technician’s need

• Run discrepancy report weekly and clean up as needed

• Create and update SFDC Cases as needed for quality assurance

• Provide technical/service support to our Global ASC (Authorized Service Center) Network.

Qualifications:

• High School Diploma or equivalent

• 2+ years of experience in material management, customer service, order management, or similar fields

• Experience with an ERP/CRM system - Oracle experience preferred

• Working knowledge of Accounts Payable/Receivable processes, order management, and solid basic math skills.

• Previous material management experience preferred

• Previous customer service or repair service experience preferred

• Must have working knowledge of PC’s and PC software

• Must be able to lift 30 pounds

Key Skills and Attributes

• Must be customer service oriented

• Strong attention to detail

• Excellent organizational skills

• Ability to work independently with high level of accuracy and efficiency

What We can Offer You:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

 

The estimated pay range for this position is $21/hr. to $24/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation