Valor Water AnalyticsSevice Center Associate
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
About the role
This is a hands-on coordination and administration role supporting service operations, technician scheduling, customer communication, and general branch activities.
You will play an important part in ensuring jobs are progressing smoothly, customers are kept informed, and operational processes are completed accurately and on time.
Key responsibilities
- Support daily service and rental operations through administrative and operational coordination
- Manage customer contracts, billing, invoicing, and general service-related administration
- Schedule technician work based on priorities, availability, and operational needs
- Provide timely updates to customers and internal stakeholders on job progress, timing, and quotations
- Contribute to branch performance through teamwork, customer service, and safe work practices
About you
- 1–2 years’ experience in service operations, administration, scheduling, customer service, or a similar role
- Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail
- Confident communication skills and a customer-focused approach
- Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Valid driver’s licence required
- Forklift licence, or willingness to obtain one
- Experience in the pump industry or an engineering environment will be highly regarded
Benefits
- Competitive Salary & Company Bonus Plan
- Gym Membership discounts and other wellbeing benefits
- Subsidised Health Insurance for you and your Immediate family
- Training and career development
- Volunteering Program
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.