Business Application Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

As a Business Application Specialist (BAS), you provide operational support and continuous improvement for the SAP CPQ platform. You collaborate with business stakeholders to translate requirements into system configurations and enhancements, while supporting testing and quality assurance to ensure solutions meet business needs.

This role works closely with business stakeholders, sales teams, IT, and cross‑functional partners to translate business needs into system configurations, enhancements, and documentation. The position applies analytical and problem‑solving skills to the design, testing, deployment, and ongoing support of SAP CPQ to ensure business requirements are met and aligned with commercial strategies.

This position will work a hybrid schedule of in office 3x per week. This position will be based in our Charlotte, NC location.

Essential Duties / Responsibilities

• Provide day‑to‑day operational support for the SAP CPQ platform, serving as the primary point of contact for users

• Configure and maintain SAP CPQ, including user access, roles, and system settings

• Troubleshoot and resolve first‑level issues; escalate complex issues as needed

• Support system updates and enhancements, including requirements gathering and configuration

• Execute and support testing activities to ensure quality and business readiness

• Create and maintain basic system documentation and user guidance

• Support user training and adoption efforts

• Ensure data accuracy and compliance with governance standards

• Collaborate with cross‑functional teams to support continuous improvement of quoting processes

Additional Skills & Experience

• Subject matter expertise in CPQ solutions (SAP CPQ preferred)

• Strong analytical and problem‑solving skills

• Experience working with Jira or similar work management tools

• Experience working in Agile/Scrum environments; Scrum Master or Product Owner experience preferred

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint)

Xylem does not provide sponsorship for this position.

Why Xylem?

We believe in supporting our employees both professionally and personally. Our benefits include:

· Paid parental leave, maternity support, and fertility benefits

· Flexibility and hybrid work options where applicable

· Health, dental, and vision insurance from day one

· Emotional health and wellness programs and Volunteer program (Watermark)

· Paid time off (PTO)/Flexible time off (FTO) and paid holidays

· Career development, advancement, tuition reimbursement, and student loan forgiveness

· Generous retirement savings plan with company contribution

· Employee recognition and discount programs

Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.

The estimated salary range for this position is $85,000 to $103,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation