Regional Cash Application Lead – Americas

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Title: Regional Cash Application Lead – Americas

Location: Xylem Global Hub, BangaloreWorking Hours: Americas Eastern Time (7am-4pm CT)Function: Order-to-Cash (O2C) – Global Credit & CollectionsReports to: Senior Manager, Global Cash Application – Service Delivery

Role Summary

The Regional Cash Application Lead – Americas is responsible for overseeing all cash application activities for the Americas region, ensuring timely, accurate, and complete application of customer payments. This role requires strong hands-on experience in HighRadius CAA Cloud and SAP S/4HANA, deep understanding of banking and treasury processes, and the ability to guide and mentor junior analysts.

This position collaborates closely with the Global Cash Application Senior Manager and regional credit & collections leaders to drive cash posting accuracy, improve auto-cash rates, and optimize end-to-end O2C processes.

Key Responsibilities

• Oversee America’s day-to-day cash application operations, including ACH, wires, lockbox, checks, credit cards, and other payment channels.
• Manage and support a small team (2–5 analysts), providing daily guidance, coaching, and performance feedback.
• Ensure timely posting of multi-currency payments, including USD, CAD, and LATAM currencies.
• Drive effective utilization of HighRadius CAA Cloud to improve auto-match and reduce manual intervention.
• Review and clear unapplied/unidentified cash within SLA.
• Partner with regional Credit, Collections, Treasury, and Banking teams to resolve exceptions and address customer remittance issues.
• Monitor regional KPIs such as processing accuracy, auto-cash percentage, unapplied cash, and SLA adherence.
• Contribute to global process harmonization efforts and support technology and automation enhancements.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• 3–5 years of O2C cash application experience in a multinational or shared services environment.
• Hands-on expertise with HighRadius CAA Cloud and SAP S/4HANA.
• Experience with regional and global payment processing and treasury/banking workflows.
• Strong communication skills in English.
• Prior experience supervising or coaching junior staff (formally or informally).

Key Competencies

• Strong attention to detail
• Problem-solving and analytical capability
• Customer service orientation
• Ability to work independently across time zones
• Familiarity with global currencies and cross-border payment processing

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.