Senior Manager, Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Senior Manager, Sales to lead and scale a cross-industry enterprise sales team (5–6) to win new logos and expansion deals in France across Manufacturing, Travel, Transportation, Retail and Logistics. You will own the GTM, pipeline, forecast, and partner co-sell motions (with AWS, ServiceNow, Salesforce and GSIs), with a specific focus on AI-attached value propositions.

What you’ll do

Strategic leadership & GTM

• Own the country GTM for Cross-Industry: segmentation, territory design, account prioritization, and partner coverage.
• Build a differentiated ecosystem-led motion with AWS/ServiceNow/Salesforce and GSIs; define joint plans and governance.
• Champion an AI-first narrative (use cases, ROI, value engineering) and raise AI attach on every qualified opportunity.

Team management & coaching

• Lead, hire, develop and retain a team of 5–6 AEs/Account Directors; set clear expectations, run weekly 1:1s and deal/prioritization reviews.
• Coach with MEDDICC / value selling rigor; drive exec-to-exec access and multi-threading at C/D-level.

Pipeline, forecast & execution discipline

• Drive ≥3× coverage (Enterprise) and ≥2.5× (Commercial); enforce CRM hygiene and stage integrity.
• Run a weekly forecast call (own number and call risk) and a monthly QBR (account plans, deal strategy, partner plan).
• Partner with SE, BDR, Marketing, Customer Success, Partner Sales to execute campaigns, account mapping, POVs and references.

Market presence & influence

• Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants.
• Co-create lighthouse references and success stories in target verticals.

What success looks like (12-month outcomes)

• Bookings: Hit/beat annual GACV target with balanced New Logo and Expansion mix.

• Pipeline: Sustainable ≥3× (LE) / ≥2.5× (MM) within 90 days; partner-sourced pipe ≥ 30–40% of adds.

• AI attach: ≥35% of qualified opportunities with AI components; measurable AI-driven ACV.

• Conversion & predictability: Stage-to-stage conversion uplift; forecast accuracy ≥90% (within ±10%).

• People: Team fully staffed; ramp time ≤ 6–9 months; high engagement; clear succession and development plans.

You’ll bring

• 10+ years in complex enterprise SaaS/cloud sales with consistent overachievement; 5+ years people leadership.

• Proven leadership of large, multi-stakeholder deals (6–18-month cycles; multi-million ACV), ideally in the named industries.

• Demonstrated partner co-sell success with AWS/ServiceNow/Salesforce and GSIs; strong partner network in France.

• Mastery of MEDDICC, executive storytelling, business case/ROI, and value engineering.

• Fluent French & English; excellent executive presence and negotiation skills.

• Experience managing diverse & hybrid teams; comfortable with travel across France (≈ 30–40%).

Nice to have

• Hands-on with Salesforce CRM, forecast tools (e.g., Clari), enablement/recording (e.g., Gong), ABM and RevIQ-style sales GPTs.

• Background in consulting, contact center/CX, or AI/analytics platforms.

Ways of working (France)

• Hybrid role based in Issy-les-Moulineaux.

• Competitive compensation and benefits.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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