Creative Designer (1553)

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

The Role

We’re looking for a Creative Designer to join our Regional Marketing team in Malaysia.

You’ll be part of a high-performing Creative team producing high-quality, conversion-driven artwork across digital, mobile/app, and offline channels. This is a hands-on execution role for someone who cares deeply about craft, detail, and delivering work that performs.

You thrive in fast-paced environments, can move from performance banners to OOH billboards seamlessly, and understand how to adapt ideas across formats without losing impact.

Your Adventure Ahead

• Creative Development & Execution

• Produce high-quality creative assets across digital (social, paid media, CRM, app/web) and offline channels (OOH, print, retail, on-ground activations).

• Develop campaign visuals that scale cohesively across formats and placements.

• Execute adaptations and resizing with strong attention to composition — not just mechanical adjustments. 

• Ensure all outputs align with brand guidelines while meeting performance and commercial objectives.

• Offline & Production Excellence

• Prepare artwork for large-format and print production, including OOH, transit ads, in-store displays, and event materials.

• Understand print specifications, colour systems (CMYK/Pantone), bleed, finishing, and production requirements.

• Work closely with internal stakeholders and external vendors where needed to ensure final output quality.

• Process & Collaboration

• Follow established creative workflows and ensure production-ready, error-free delivery.

• Manage multiple projects of varying complexity while meeting tight timelines.

• Collaborate closely with designers, marketers, Growth teams, and stakeholders to ensure smooth execution.

• Contribute positively to team culture and collective campaign success.

• Quality & Ownership

• Maintain exceptional attention to detail across typography, layout, imagery, spacing, and hierarchy.

• Ensure creative is optimised for both platform requirements and real-world environments.

• Take ownership of tasks end-to-end with a proactive, solutions-oriented mindset.

Essential to Succeed

• Minimum 1-2 years of relevant design experience, ideally in a fast-paced e-commerce, tech, or agency environment.

• Strong proficiency in Photoshop, Illustrator, and Figma.

• Solid offline design experience is a must (OOH, print, large-format production).

• Strong understanding of layout, typography, colour, and visual hierarchy.

• Ability to execute across both digital and offline specifications confidently.

• Comfortable working under tight deadlines in a collaborative team environment.

• Good written and verbal communication skills in English & Mandarin to support regional market needs.

• A portfolio showcasing well-crafted work across multiple formats (digital and offline).

• Good to Have

• Experience designing for different target audiences across global markets (e.g. Taiwan, Korea, Hong Kong), with sensitivity to cultural nuance and localisation.

• Proficiency in another language to support regional collaboration.

• Basic video editing or motion skills (e.g. After Effects, CapCut, Premiere Pro).

• Experience working on performance-driven or conversion-led creative.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting dpo@shopback.com.