brightwheelIT Operations Specialist
Our Mission and Opportunity
Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Our Team
Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Who You Are
You are a highly organized and detail-oriented IT professional, able to manage complex workflows across systems, vendors, and stakeholders without dropping the ball. You bring a strong customer-first mindset and take pride in delivering a seamless, high-quality employee experience. As a proactive owner, you drive work end-to-end across IT systems, device management, and operational workflows, solving problems independently, and thriving in fast-paced, ambiguous, and scaling environments. You communicate clearly and build strong relationships across teams, while, thinking critically and making sound decisions with speed. You are continuously looking for ways to improve IT systems, processes, and security, bringing a strong risk-aware approach to access, devices, and overall IT operations
What You’ll Do
Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)
Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience
Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements
Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs
Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows
Manage and improve vendor relationships to ensure efficient,reliable service delivery
strengthen endpoint security posture, including device hardening, access controls (Okta/Google), and identifying/remediating security gaps
Identify opportunities to automate, streamline, and improve IT operations
What You Bring
3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment
Hands-on experience administering core SaaS tools such as Google Workspace, Okta, and Slack
Experience managing endpoint devices and MDM tools (e.g., Intune, Iru/Kandji, or similar) and endpoint management
Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end
Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes
Proven ability to troubleshoot and resolve end-user technical issues independently
Experience contributing to or leadingIT projects or system migrations
Experience working with endpoint security tools (e.g., Bitdefender or similar) and applying security best practices
Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment
Strong communication skills with a track record of building effective cross-functional relationships
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.