This role is for one of the Weekday's clients

Salary range: Rs 700000 - Rs 1000000 (ie INR 7-10 LPA)

Min Experience: 2 years

Location: Bengaluru

JobType: full-time

We are looking for an Integration Support Engineer to play a key role in ensuring seamless onboarding and long-term success of customers on a retail SaaS platform. This position focuses on integrating customer systems, supporting API-based workflows, and maintaining stability across production environments. You will work at the intersection of technology and customer success, collaborating with client teams, third-party partners, and internal engineering functions to deliver smooth integrations and reliable post go-live support. This role offers strong exposure to large-scale retail and e-commerce ecosystems, requiring a mix of technical expertise, problem-solving ability, and strong stakeholder coordination.

Key Responsibilities

Lead technical onboarding of customers by setting up, validating, and ensuring readiness of integrations for go-live.
Support API integrations by testing endpoints, validating workflows, and troubleshooting issues using tools such as Postman.
Coordinate with external systems such as ERPs, marketplaces, and third-party platforms to enable seamless data flow.
Provide hands-on production and hypercare support, resolving integration issues and ensuring minimal disruption post go-live.
Act as the primary point of contact for integration-related queries, escalations, and incident resolution.
Maintain and monitor integration performance, ensuring long-term reliability, stability, and scalability.
Conduct training sessions for customer teams on system integrations, APIs, and operational workflows.
Create and maintain detailed technical documentation for onboarding processes, integration flows, and support guidelines.
Identify opportunities to automate repetitive tasks across onboarding, testing, and support processes to improve efficiency.
Collaborate with cross-functional teams to enhance integration frameworks, processes, and overall customer experience.

What Makes You a Great Fit

1–3 years of experience in integration support, API testing, or similar technical roles.
Strong understanding of REST APIs and hands-on experience with API testing tools like Postman.
Proficiency in SQL for data validation, debugging, and analysis.
Basic knowledge of Java or J2EE and familiarity with system integration concepts.
Experience in testing, troubleshooting, and validating integration workflows.
Strong analytical and problem-solving skills with a detail-oriented approach.
Excellent communication skills with the ability to work with both technical and non-technical stakeholders.
Highly organized, process-driven, and capable of managing multiple tasks simultaneously.
Prior exposure to retail or e-commerce ecosystems is an added advantage.