Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are looking for a Senior Payroll Analyst to join our Global Payroll team!

Reporting to our Global Payroll Manager, this will be the primary role managing day to day payroll processes and ensuring that all Ireland and UK Intercom employees are paid correctly and on time. As Intercom continues to grow, it’s very important that our processes are efficient and scalable to support where the company goes. This role will have an opportunity to help shape and improve these processes in a fast changing and exciting environment.

What will I be doing?

Responsible for preparing payroll input from Workday to Cloudpay and reconciling the international monthly payrolls in Ireland and the United Kingdom 550+ employees
Liaise with the international payroll provider Cloudpay to ensure the accuracy, compliance, and timely processing of payroll
Provide excellent employee experience as the first point of contact for all United Kingdom & Ireland Intercom payroll inquiries
Collaborate closely with the People team, Finance teams, and external payroll partners to not only process payroll, but to also identify and improve payroll workflows
Ability to run payroll audit reports out of Workday and work closely without international payroll vendor Cloudpay on custom reporting on an as-needed basis
Work with the Finance team on special projects or inquiries regarding payroll
Work closely with our People Operations team to ensure accurate processing and timely submission of employee pension contributions (Irish Life and Aegon)
Research payroll issues independently, demonstrating analytical mindset, knowledge of best practices, and an understanding of local tax and labor laws

What skills do I need?

5+ years of EMEA (IE and UK) payroll processing experience for small to midsize organizations
Highly Proficient in Excel (vlookups, pivot tables, and formulas)
Bachelor’s degree in Business, Accounting or Finance or relevant experience
Strong systems knowledge, including the ability to quickly learn new systems
Problem solver, you like to prioritize tasks and get scrappy to resolve last minute issues that arise
You’re highly self-motivated, have a great work ethic, and can work both autonomously and collaboratively with cross-functional partners.
Comfortable and energized operating in a fast-paced environment.
Ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
Excellent communication skills (written, verbal, presentation, and interpersonal) and extremely high-level attention to detail
Knowledge of Workday HCM, Reporting and Absence modules

Bonus skills & attributes

Experience working in a fast-growing tech startup
Experience working with Cloudpay Payroll
Experience with Workday Payroll US, Time Tracking US, and Benefit modules

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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