L1 Service Desk Agent

What success looks like in this role:

Answers moderate-advance end user queries, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1-1.5 agents in ongoing day to day questions related to client incidents, requests and queries.
Brings fresh and new ideas to the environment, improving both operations and the client experience.
Can work shifts in hybrid environments, 24x7x365.
Ability to work in a fixed term contract role for 13th Months.

You will be successful in this role if you have:

Applicants with customer service experience preferred.
3+ years’ experience in area of responsibility
Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

Details

Location

Wellington, New Zealand

Experience

Min. 3 years3+ years’ experience in area of responsibility

What success looks like in this role:

Answers moderate-advance end user queries, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1-1.5 agents in ongoing day to day questions related to client incidents, requests and queries.
Brings fresh and new ideas to the environment, improving both operations and the client experience.
Can work shifts in hybrid environments, 24x7x365.
Ability to work in a fixed term contract role for 13th Months.

You will be successful in this role if you have:

Applicants with customer service experience preferred.
3+ years’ experience in area of responsibility
Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.