Junior Technical Support Specialist

Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a Junior Technical Support Specialist. As a Junior Technical Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Key responsibilities:

Use a deeper understanding of the product or service to troubleshoot issues and assist agents in resolving customer problems.
Take ownership of cases that cannot be resolved by agents, handling more technical, complex, or sensitive issues.
Collaborate with other teams and departments to address issues that require in-depth technical expertise or feature adjustments.
Communicate with gaming providers and partners to investigate external technical issues.
Escalate more complex issues to higher levels as needed.
Suggest process improvements or customer service practices and create tasks in Jira Software.
Participate in training sessions for CS agents as needed.
Create and edit macros for CS and TSS teams.
Strong understanding of incident management processes, including problem identification and resolution.
Excellent troubleshooting and analytical skills to quickly assess and resolve complex issues.
Ability to communicate clearly with technical and non-technical teams.
Familiarity with escalation procedures and working with cross-functional teams.
Excellent documentation skills.
Good level of English (both written and oral)
Join us on an exciting journey to shape and revolutionize a new brand in the market
Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
Receive 100% of your salary for 14 days of sick leave per year.
Join our complimentary Book Club sessions, available in Russian & English
Experience lively virtual team-building activities—because work should be fun!
Annual Leave: 20 working days per year

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Details

Location

Belgrade, Serbia Vojvodina, Serbia Serbia

Key responsibilities:

Use a deeper understanding of the product or service to troubleshoot issues and assist agents in resolving customer problems.
Take ownership of cases that cannot be resolved by agents, handling more technical, complex, or sensitive issues.
Collaborate with other teams and departments to address issues that require in-depth technical expertise or feature adjustments.
Communicate with gaming providers and partners to investigate external technical issues.
Escalate more complex issues to higher levels as needed.
Suggest process improvements or customer service practices and create tasks in Jira Software.
Participate in training sessions for CS agents as needed.
Create and edit macros for CS and TSS teams.
Strong understanding of incident management processes, including problem identification and resolution.
Excellent troubleshooting and analytical skills to quickly assess and resolve complex issues.
Ability to communicate clearly with technical and non-technical teams.
Familiarity with escalation procedures and working with cross-functional teams.
Excellent documentation skills.
Good level of English (both written and oral)
Join us on an exciting journey to shape and revolutionize a new brand in the market
Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
Receive 100% of your salary for 14 days of sick leave per year.
Join our complimentary Book Club sessions, available in Russian & English
Experience lively virtual team-building activities—because work should be fun!
Annual Leave: 20 working days per year

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!