Senior Director, Revenue Operations

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Boston, MA. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

We are seeking a visionary and execution-driven Senior Director, Systems & Process Tools to lead the strategy, development, and optimization of the platforms and processes that power our Sales, Marketing, and Customer Success organizations. This is a unique opportunity to own and execute the strategic vision for our GTM systems, process, data, and technology stack—positioning LogicMonitor for scalable growth and long-term success.

In this role, you’ll align business and data architecture with enterprise systems to support go-to-market execution, product lifecycle management, and digital transformation. You will lead cross-functional initiatives spanning MarTech, SalesTech, NPI, Salesforce, CPQ, CLM, Deal Desk, Program Management, Data Architecture, and Business Architecture.

As a hands-on leader, you’ll build and inspire a high-performing, collaborative team, ensure our systems and data infrastructure enable fast, data-driven decision-making, and actively partner with stakeholders to evolve and scale mission-critical tools. This is your opportunity to make a lasting impact and shape the future of LogicMonitor’s operational foundation.

**Here's a closer look at this key role:**

Strategic Leadership & Business Architecture

• Define and implement business architecture that aligns with corporate strategy and supports Sales, Marketing, and Customer Success teams.
  • Translate business needs into cohesive processes and systems capabilities across GTM operations and supporting functions.
  • Drive cross-functional alignment to ensure systems support shared revenue goals and customer-centric outcomes.
  • Integrate GTM systems and processes with partner/channel operations and provisioning models to support scalability.

Process Optimization & Program Management

• Lead end-to-end process design and optimization across the full customer lifecycle—from lead generation through renewal.
  • Oversee the Program Management Office (PMO) responsible for planning and delivering critical cross-functional systems initiatives.
  • Establish governance frameworks and change management protocols to ensure process consistency and drive user adoption.

System Ownership & Revenue Tech Stack

• Own and evolve the architecture and functionality of core revenue platforms, including: * MarTech: Lead management, campaign orchestration, and marketing automation. * SalesTech: CRM (e.g., Salesforce), sales enablement, engagement tools, and forecasting. * CPQ & CLM: Configure Price Quote and Contract Lifecycle Management implementation and optimization. * PRM: Partner Relationship Management tools for channel enablement and deal registration. * Quote-to-Cash (Q2C): End-to-end ownership to support scalable and compliant revenue operations. * Deal Desk: Streamline scalable, efficient, and compliant deal processes through embedded workflows, and approvals.
  • Collaborate with IT, Security, and Data teams to deliver secure, scalable integrations and a seamless user experience.

Data Architecture & Analytics Enablement

• Define and implement a data architecture strategy that ensures data consistency, governance, and actionable insights.
  • Enable advanced analytics for Sales, Marketing, and Customer Success by aligning systems design with reporting and dashboard needs.
  • Standardize key definitions (e.g., customer, product, ARR) to support unified analytics and cross-functional alignment.

Digital Transformation & Innovation

• Lead enterprise digital transformation initiatives to streamline the tech stack and reduce operational friction while improving time-to-value.
  • Champion automation, self-service, and intelligent system design that enhances efficiency and user experience.

People Leadership & Organizational Development

• Build and lead a high-performing team of system architects, program managers, and analysts.
  • Foster a culture of innovation, agility, and accountability.
  • Provide coaching, development, and career growth opportunities across disciplines.

What You'll Need:

• MBA or advanced degree preferred; equivalent experience in strategic leadership, organizational development, or related fields will also be considered.
• 15+ years of experience in business systems, GTM operations, or enterprise transformation roles.
• 5+ years of people leadership experience in cross-functional or matrixed environments.
• Proven success in supporting Sales, Marketing, and Customer Success through system enablement and process design.
• Expertise in business and data architecture, including modeling, governance, and taxonomy alignment.
• Strong experience with Salesforce, Marketo, Outreach, CLM/CPQ, and enterprise integration platforms.
• Exceptional cross-functional leadership, stakeholder management, and strategic communication skills.
• Experience leveraging AI tools to enhance productivity, drive innovation, or support problem-solving.

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Anticipated Application Close Date: 07/07/2025

_**LogicMonitor is an Equal Opportunity Employer**At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best._For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-TD1 #LI-REMOTE

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$205,380—$280,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.