Multilingual Technical Support Specialist

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

• Provide information about products and services via phone, chat, and email

• Assist customers with order processing, delivery tracking, and service-related inquiries

• Handle customer complaints and provide solutions to ensure satisfaction and retention

• Evaluate and monitor the performance of solar panel systems through internal tools (e.g., reading graphs, restarting systems, troubleshooting issues)

• Support installation and technical setup of e-bikes, including app connectivity and client training

• Coordinate warranty-related replacements and repairs

• Communicate delivery updates and resolve shipment-related issues

• Collaborate closely with internal teams to ensure smooth technical and service operations

• 1–2 years of experience in customer service or technical support

• Strong technical curiosity or interest in renewable energy or connected devices

• Confident English skills (minimum B2 level – trainings are held in English)

• Advanced 2nd language skills: French/German/Dutch/Italian/Portugal/Spanish (minimum C1 level)

• Good problem-solving and multitasking abilities

• Excellent communication skills and a customer-focused mindset

• Stable, international work environment with a supportive team culture

• Onsite role in Budapest

• Continuous professional development and language training opportunities

• Competitive compensation package

• Cafeteria: net monthly 28,000 HUF SZÉP card allowance

• Opportunity to work with innovative products and technologies in a dynamic industry