Principal Business Systems Analyst

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the role:

We are seeking a Principal IT Business Systems Analyst, Supply Chain and Asset Lifecycle Management to join our Enterprise Applications Team to manage and support the applications and processes used by our Infrastructure organization. In this role, the IT Business System Analyst will participate in our design, build and migration to Oracle Fusion Cloud and provide expertise and insight to build the future state application roadmap and process model by leveraging their software knowledge and supply chain planning and execution expertise. The IT Business System Analyst will partner with both the Business and their fellow IT colleagues to make the future state roadmap a reality and then continue to support the applications and Infrastructure organization after implementation with the goal of continuous improvement and risk mitigation to meet the strategic growth objectives of Cloudflare.

What you'll do

Application Ownership:

• Oracle Fusion Supply Chain and Asset Lifecycle Management subject matter expert for the IT Enterprise Application Team.
• Collaborate during our migration project to Oracle Fusion Cloud to design and implement the future state application / process models.
• Act as application champion, ensuring user adoption and satisfaction.
• Ensure effective application governance policies.
• Monitor ongoing application performance and reliability and ensure vendor SLAs are met.
• Own application incident management and ensure ticket SLAs are met.
• Keep up-to-date on upcoming application releases and improvements that may impact your stakeholders.
• Manage application versioning and ensure timely upgrades.
• Ensure alignment with overall IT strategies and policies.
• Monitor system performance and establish a disaster recovery strategy while parting with the Business for business continuity plans.
• Maintain system and process documentation.

Stakeholder Management:

• Collaborate and align with Business, Product Managers, and Global Process Owners on strategic objectives, needs, pain points and prioritized roadmaps.
• Evangelize and articulate the business value that the Enterprise Application Team delivers to the Business.
• Communicate application capabilities, limitations, and future changes / updates with the Business and fellow IT colleagues
• Develop relationships with application vendors and marketplace contacts in the functional area of supply chain
• Facilitate clear and timely communication regarding process changes, updates, and performance to ensure organization-wide awareness and alignment

Continuous Improvement and Cross-IT Collaboration:

• Plan and execute minor enhancements and projects based on the roadmaps established by Product Managers, the Business and you for the Infrastructure organization.
• Partner with other Application Owners and IT members to plan and execute enterprise-wide projects and identify cross-functional impacts.
• Partner with others in IT such as Enterprise Architecture and the Integration Team to simplify our application landscape and business processes.
• Ensure application integrations meet Cloudflare standards and are approved by the Integration Team.
• Follow enterprise-wide data governance policies
• Benchmark and track KPIs for application and process efficiency

Compliance and Risk Management:

• Ensure that applications and processes comply with relevant laws, regulations, and internal policies.
• Work with legal, compliance, and risk management teams to mitigate risks and implement necessary controls.
• Monitor user access.
• Partner with Compliance and Legal to ensure data integrity and maintain audit readiness.

Role Requirements (Must-Have Skills)

• Bachelor’s degree in Supply Chain Management, Business Administration, MIS, or related field.
• 4+ years of experience and demonstrated expertise in Oracle Fusion ERP with some combination of Oracle Fusion Supply Chain Execution (including maintenance), Supply Chain Planning, Demand Planning, or Asset Lifecycle Management (ALM) in a corporate environment.
• At least 1 full project lifecycle Oracle Fusion Cloud Supply Chain / ALM implementation or 4+ years of supporting the Fusion Supply Chain / ALM modules.
• 3+ years of experience owning the relationship with Business stakeholders and / or Product Managers with a focus on understanding business requirements and delivering solutions leveraging SaaS and or ERP applications.
• Excellent written and verbal communication along with stakeholder management skills, with the ability to collaborate with cross-functional teams.

Examples of Other Desirable Skills, Knowledge and Experiences

• Proven ability to lead project initiatives and drive process improvements.

• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

• Ability to work in a fast-paced and dynamic environment, adapting to evolving business needs.

• Experience with Oracle Global Trade Management or working with projects in Oracle.

• Experience using Oracle Fusion or other ERPs to support the capabilities of data centers

• Track record of coaching and mentoring others.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.